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71% Of Millennials Browse Customer Reviews Of Expert Services
Over half of all individuals in need of a professional service turn to online reviews.
According to online reviews stats, 59% used online reviews to choose a lawyer or a medical professional.
Younger people (age 18-35) are much more inclined to hire a professional based on online reviews. Just 19% of millennials will consider employing a legal representative without any.
Source: Thomson Reuters
Only 6% Of Customers Do Not Trust Consumer Reviews At All
According to customer review stats, a tremendous 19 percent of customers always rely on online reviews and never a buy without reading reviews first.
Source: Statista
If A Company Takes Care Of Problems Quickly And Effectively, 95% Of Dissatisfied Consumers Will Go Back To A Business
Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to take care of things. If there is nothing else a business can do to deal with a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
15 Percent Of Customers Do Not Trust Businesses Without Having Online Reviews
No trust means no interactions. 15% of prospective consumers won't even think about working with a company they can't discover viewpoints about.
Source: Statuslabs
If It Has Less Than A 4 Star Score, More Than Half Of Customers Will Not Use A Service
This stat is one of many that highlight the importance of online scores. Now that news of customer satisfaction travels this quick, keeping your clients pleased is more important than ever.
57 percent of customers have searched for business with more than 4 stars in 2018, which is up from 48% in 2017.
11% looked just for companies with an ideal five star ranking.
Source: Brightlocal
89% Of Customers Like To Read Reviews Using Their Smart Devices
Be it through an app or a mobile web browser, everyday people prefer to read reviews on their mobile devices.
Source: Statista
91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member
The 86% of companies doubt the integrity of online reviews. However, they understand the huge effect user scores have on their business. Unfavorable client or staff member reviews can affect 90% of job seekers.
Source: Career Arc
Reviews Published On Twitter Can Boost Online Sales By 6.46%
Online review statistics reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
63.6% Of Customers Visit Google To Check For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review statistics show the basic appeal of a site can just go so far.
Source: Review Trackers
Negative Reviews Can Increase Conversion By As Much As 85 Percent
It sounds crazy, but negative reviews can be a positive driver for users to devote more time on your site. According to online review data, individuals devote more than five times as long on a site when they check out negative reviews.
When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any negative ones, a frustrating 95% suspect censorship or faked reviews.
Source: Reevoo
More Than Four Negative Reviews About A Company Or Product Might Reduce Sales By 70%
One negative review is enough for 35 percent of a site's visitors to choose not to buy. 3 negative reviews can cost a business 59 percent fewer sales.
Naturally, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
A Lone Business Review Can Lift Its Conversions By 10 Percent
Online review statistics reveal user-generated content can do miracles in terms of conversions.
A single review can have an enormous effect on your business.
A hundred reviews can raise your conversion rates by as much as 37%. 2 hundred can offer a mind-blowing 44% increase.
Source: RevLocal