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67% Of Customers Claim Reviews Are A "Extremely Crucial" Factor When Choosing A Solution Provider
When clients have to pick a service provider, reviews have a massive impact on their decision.
Source: DemandGenReport
53% Of Americans Consider Item Reviews And Ratings As The Most Vital Part Of Online Shopping.
Today's buyers are wary and desire the best bang for their dollar. It's no wonder that they consider reading reviews as a huge part of the purchasing decision.
Source: Statista
Users Checking Out Reviews On A Mobile Phone Are 127% Most Likely To Make A Purchase Than Desktop Users
Mobile users prefer to get things done much faster. Buying choices are made rapidly.
Online reviews are obviously convincing, yet online marketers haven't always come to appreciate the power of them.
Source: Martech Zone
77% Of Buyers Do Not Trust Reviews That Are Older Than Three Months
Consumers don't care how excellent your product or service was in the past. Part of why online reviews matter is because they are fresh and relevant.
Consumers understand businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.
It is for this reason that companies should to be constantly asking for reviews.
Source: Statuslabs
Over Half Of Customers Will Not Utilize A Company If It Has Less Than A 4 Star Score
This stat is among many that highlight the importance of online scores. Now that news of client fulfillment travels this fast, keeping your consumers delighted is more important than ever.
57% of consumers have looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.
Additionally, 11% looked just for services with an ideal five star ranking.
Source: Brightlocal
30% Of Customers Feel Positive About A Company Which Responds To Online Reviews
Corresponding with your consumers creates trust. Even something as simple as reacting to their reviews and remarks can make them feel appreciated.
As you might anticipate, customers who feel this way are ready to invest more money with a business.
Source: Statuslabs
Reviews Published On Twitter Can Improve Sales By 6.46%
Online review statistics reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
Customers Could Spend 31 Percent More With A Business That Has Terrific Reviews
Take notice of this fact. The better other users explain your services or product, the more money you can charge and consumer review statistics reveal to us precisely just how much more.
Source: Martech Zone
95% Of Unhappy Consumers Will Return To A Business If A Company Takes Care Of Problems Quickly And Efficiently
Customers don't anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there is absolutely nothing else a company can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
Online Reviews Affect 67.7% Of Consumer Buying Decisions
More than two-thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
Half Of All Millennial's "Constantly" Read Online Reviews For Companies
More youthful people understand the worth of being informed. User-generated content has an unassailable influence on customers.
They will understand what they've been missing out on if businesses stop to think about the power of consumer reviews over millennials. Older people are various though, only 6% of people aged 55 or older check out reviews.
Source: Brightlocal