53% Of Consumers Expect Businesses To Reply Within A Week To Negative Reviews

Online review statistics clarify that 63% of client reviews remain without a reaction. That's too bad, since those companies are losing customers that way.

Source: Review Trackers

Just 6% Of Consumers Do Not Rely On Customer Reviews At All

According to consumer review data, a whopping 19% of customers constantly rely on online reviews and never a purchase without reading reviews first.

Source: Statista

Positive Reviews Motivate 68% Of Customers To Use Local Businesses

Because the huge bulk of consumers check out reviews, you would want yours to be appealing to new consumers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

95% Of Travelers Check Out Online Reviews Prior To Reserving Travel Services

Leisure and business travelers alike check out reviews to form a viewpoint. Business tourists check out approximately 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they read reviews 'always' or 'very frequently'.

Source: Trust You

98 Percent Of Yelp's Browsers Bought From A Business They Found On The Site

Normally, 142 million customers go to Yelp every month. If you haven't declared your totally free Yelp business page, this is as good a time as any.

Source: RevLocal

90% Of Buyers Require Less Than 10 Reviews To Form A Viewpoint About A Business

You know what people state about first impressions, right?

Users get their first impression of your businesses through reviews. Generally through less than 10 of them.

If you do not have reviews on your website, consider asking your visitors to compose one.

Source: Martech Zone

73 Percent Of Customers Believe Client Reviews Are More Important Than Star And Number Ratings

Online review stats make it clear people aren't pleased with ratings alone.

Written reviews make the stats appear more authentic which is what the prospective customers are trying to find. Nearly a third of consumers state composed reviews are the only function that makes them believe the websites' reviews are useful and pertinent.

Source: Fan and Fuel

The Majority Of Best Selling Products Have A Typical Rating Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star scores are suspicious. Somebody always has a little bit of a gripe. That's why it is abnormal to get perfect 5 star rankings. Sometimes a lower score really helps your overall score.

According to consumer rating statistics, conversion rates begin to decrease as ratings rise above 4.7.

Source: Spiegel Research Center

Unfavorable Reviews Can Increase Conversion By Up To 85%

It sounds crazy, but negative reviews can be a positive factor for users to devote more time on your website. According to online review stats, people spend more than 5 times as long on a site when they read negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, an overwhelming 95 percent suspect censorship or faked reviews.

Source: Reevoo

Only 44% Of Local Companies Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't taking advantage of their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of companies in fact utilize them.

Although we now understand why customer reviews are so powerful, many businesses apparently don't.

Source: LsaInsider

Software Application Reviews Influence Over 98% Of All Purchasers

18 percent of software application purchasers consider reviews to be an essential factor in the purchase procedure. Software application reviews have no effect whatsoever on only 2% of consumers. Two-thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

30% Of Clients Feel Comfortable With A Company Which Reacts To Online Reviews

Corresponding with your customers creates trust. Even something as simple as responding to their reviews and remarks can make them feel appreciated.

As you may anticipate, clients who feel this way are going to spend more money with a company.

Source: Statuslabs

86 Percent Of Consumers Would Consider Writing A Review For A Business

Your customers are your most valuable resource, and it's not only because of the money they spend at your business. If you provide a great experience, they will be willing to share it.

Source: Brightlocal

A Lone Business Review Can Raise Its Conversions By 10 Percent

Online review stats reveal user-generated material can do miracles in regards to conversions.

A single review can have a massive influence on your business.

A hundred reviews can increase your conversion rates by as much as 37 percent. Two hundred can provide an astonishing 44% increase.

Source: RevLocal

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Consumers

24% of US shoppers consider reviews as 'exceptionally influential'.

To illustrate the significance of online reviews and rankings, did you understand that 81% of customers will pay more for an item with reviews and those very same consumers are also happy to accept slower shipping times for such products.

Source: Turntonetworks

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Company

The star ranking is the first thing customers see. Still, users pay attention to other factors too, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of United States consumers.

Source: Statista

91% Of Millennials Trust In Online Reviews As Much As Family And Friends

Online review statistics put customers' reviews as the most credible source of suggestions. Online reviews typically bring the exact same weight as suggestions from family and friends.

Source: Brightlocal