Many Local Businesses Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have visited a supplier. Online review trends show individuals choose to comment if they had a positive experience, rather than a unfavorable or mediocre one.

Source: Brightlocal

Almost All Consumers, Who Use Online Reviews, Read Them Early On In The Purchasing Process

Let's say you wish to purchase a brand-new vehicle and there are a number of models which fit your requirements. How do you select the very best one for you? Well, you read the reviews.

With the help of other people, you manage to select a model that works for you. That's how positive reviews transform customers into consumers.

Source: Consumer Affairs

Just 6 Percent Of Consumers Don't Trust Client Reviews At All

According to customer review statistics, a tremendous 19% of customers constantly rely on online reviews and never ever a make a purchase without checking out reviews first.

Source: Statista

Clients Might Invest 31% More With A Business That Has Terrific Reviews

Take notice of this statistic. The better other users describe your services or product, the more money you can charge and customer review stats show us exactly how much more.

Source: Martech Zone

70 Percent Of Customers Need To Read At Least Four Reviews Before They Can Rely On A Business

4 reviews may be too few. Many people check out much more reviews to get an idea of how business is actually doing. Do not depend on that fact alone.

Source: Brightlocal

Customer Reviews On Products Are Relied On Almost 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other individuals viewpoints before they ever trust what the manufacturer states. The reason, producers' descriptions are generally advertisements.

Source: Martech Zone

More Than Four Negative Reviews About A Company Or Product May Reduce Sales By 70%

One negative review is enough for 35 percent of a website's visitors to choose not to buy. Three negative reviews can cost a business 59% fewer sales.

Obviously, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

49% Of Consumers Consider The Number Of Online Reviews As An Important Factor In Their Buying Decision

Customers value not only the quality or nature of the reviews, however they consider their quantity and recency as well.

The share of clients, who pay attention to the number of reviews is currently at 46%.

Source: Brightlocal

Only 44 Percent Of Local Companies Have Accepted Their Google My Business Listing

That's 56 percent of your competition that aren't benefiting from their listing.

While business listings on the major review platforms are totally free, a surprisingly low number of companies in fact make use of them.

Although we now know why consumer reviews are so effective, a lot of businesses apparently don't.

Source: LsaInsider

63.6 Percent Of Consumers Go To Google To Look For Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the end.

When it comes to trust, these online review stats reveal the basic appeal of a site can only go so far.

Source: Review Trackers

Because They Want To Purchase An Item Or A Service And Want To Get The Truth About The Businesses Products And Services, 82% Of Customers Check Out Review Websites.

Users come due to the fact that they have already formed a purchase decision. The majority of them (89%) buy within a week of their visit.

Source: RevLocal

If A Company Makes An Effort To Fix Problems Rapidly And Effectively, 95% Of Disappointed Clients Will Go Back To A Company

Clients don't anticipate you to be perfect. They do expect you to take care of things when they go wrong. If there's absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Negative Reviews Can Increase Conversion By As Much As 85%

It sounds crazy, but negative reviews can be a positive driver for users to spend more time on your website. According to online review statistics, people spend more than 5 times as long on a website when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. A frustrating 95 percent suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

71% Of Millennials Search Customer Reviews Of Professional Services

Over half of all individuals in need of a professional service rely on online reviews.

According to online reviews data, 59% utilized online reviews to choose a legal representative or a doctor.

Younger people (age 18-35) are even more inclined to employ an expert based on online reviews. Only 19% of millennials will think about working with an attorney without any.

Source: Thomson Reuters

61% Of Regional Businesses Have An Average Score Of 4 Or 5 Stars

Generally 2 out of 3 businesses have outstanding and awesome ratings. Only 5% of businesses have a rating listed below three stars.

Source: Brightlocal

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than 2 thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz