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95% Of Disappointed Clients Will Go Back To A Company If A Company Manages To Resolve Issues Quickly And Effectively
Clients do not expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's absolutely nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two-thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
The Average Review Word Count Has Gotten 65% Much Shorter Since 2010
Presently reviews are shorter, simpler, and more straight to the point. The word count of a review in 2019 is typical to that of a tweet.
Source: Review Trackers
Clients Could Spend 31 Percent More With A Business That Has Terrific Reviews
Focus on this fact. The better other users explain your service or product, the more money you can charge and customer review stats reveal to us exactly how much more.
Source: Martech Zone
Online Item Reviews About An Item Can Increase Its Conversion Rate By More Than 270 Percent
User review statistics reveal the purchase likelihood for a product with five reviews is 270 percent higher than the very same product without reviews.
Source: Spiegel Research Center
53 Percent Of Americans Consider Item Reviews And Rankings As The Most Important Part Of Online Shopping.
Today's buyers are smart and want the very best bang for their dollar. It's not surprising that that they consider reading reviews as a big part of the buying decision.
Source: Statista
15 Percent Of Buyers Don't Trust Businesses With No Online Reviews
No trust implies no interactions. 15 percent of possible consumers will not even consider doing business with a business they can't discover viewpoints about.
Source: Statuslabs
Consumer Reviews On Items Are Relied On Almost 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples opinions before they ever trust what the maker states. The reason, makers' descriptions are essentially ads.
Source: Martech Zone
74 Percent Of Regional Businesses Have At A Minimum, One Google Review
One review is far from sufficient to improve your website's SERP ranking.
Looking at online rankings stats, we learnt that a company requires to have a minimum of 40 reviews before users "Award" it with a star.
Source: Brightlocal
People Reading Reviews On A Mobile Phone Are 127 Percent Most Likely To Buy Than Desktop Users
Mobile users prefer to get things done quicker. Purchasing choices are made rapidly.
Online reviews are undoubtedly persuasive, yet marketers haven't necessarily come to appreciate the power of them.
Source: Martech Zone
USA Buyers View "Product Performance" To Be The Most Useful Information In Product Reviews
They focus on various elements of the shopping experience when people read reviews. However according to online review statistics, 60% of them are most interested in the item's performance.
Customer satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of American clients.
Source: Statista
61 Percent Of Local Businesses Have An Average Score Of 4 Or 5 Stars
Typically two thirds of businesses have excellent and awesome rankings. Only 5% of companies have a ranking below three stars.
Source: Brightlocal
95 Percent Of Travelers Read Online Reviews Prior To Reserving Travel Related Services
Leisure and business travelers alike read reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
Software Application Reviews Influence Over 98% Of All Buyers
18 percent of software application buyers consider reviews to be a vital factor in the purchase process. Software reviews have no effect whatsoever on only 2 percent of consumers. Two-thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.
Source: Capterra