89% Of Consumers Read A Companies Responses To Reviews

Not only do most customers read the review replies, 30% of them highly value them. Almost 96% read the responses to their own reviews.

Source: Brightlocal

Just 44% Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competition that aren't making the most of their listing.

While business listings on the significant review platforms are totally free, a surprisingly low number of companies actually use them.

Although we now understand why customer reviews are so powerful, most businesses apparently don't.

Source: LsaInsider

89% Of Consumers Like To Read Reviews On Their Mobile Phones

Be it by means of an app or a mobile browser, everyday people prefer to read reviews on their phones.

Source: Statista

Facebook Reviews Affect More Than 50% Of Customers' Purchasing Decisions

Facebook is presently the most popular social media which can likewise affect our purchasing preferences.

According to social media reviews stats, Facebook impacts over half of users' purchase decisions.

If it has positive reviews, Facebook reviews stats reveal that four out of 5 users are likely to rely on a local business.

Source: RevLocal

If They Were Asked, 77% Of Clients Would Likely Submit A Review

More than a 35% would submit a review to inform others about their client experience and 24% would probably direct their review to the business itself.

Over a 26% would be willing to leave a review to assist other individuals with their choice making process.

Source: Podium

63.6% Of Customers Go To Google To Read Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) last.

These online review stats reveal the basic popularity of a site can just go so far when it pertains to trust.

Source: Review Trackers

70% Of Consumers Prefer To Find Out About A Business Via Reviews And Posts, Instead Of Ads

Ads are all well and good, but it deserves attempting a different approach also. Reviews are by far the very best method to find the truth about a product or service.

Source: Statuslabs

15% Of Consumers Do Not Trust Businesses Without Having Online Reviews

No trust means no interactions. 15% of possible consumers will not even think about doing business with a business they can't find opinions about.

Source: Statuslabs

71% Of Millennials Browse Customer Reviews Of Professional Services

Majority of all people in need of a professional service turn to online reviews.

According to online reviews data, 59% utilized online reviews to choose a lawyer or a doctor.

Young people (age 18-35) are even more inclined to employ an expert based upon online reviews. Only 19% of millennials will consider hiring an attorney without any.

Source: Thomson Reuters

73% Of Consumers Think Consumer Reviews Are More Vital Than Star And Number Scores

Online review data make it clear people aren't pleased with scores alone.

Consumer reviews make the stats appear more genuine which is what the would-be consumers are trying to find. Almost a 3rd of customers state composed reviews are the only feature that makes them believe the sites' reviews are useful and relevant.

Source: Fan and Fuel

If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust A Product More

We already touched upon the positive and negative reviews and their impact on consumers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises red flags that maybe the reviews are fake. Customers expect to see some negative reviews.

Source: Capterra

53% Of Consumers Expect Companies To Reply Within A Week To Unfavorable Reviews

Online review stats show that 63% of client reviews go on without a reply. That's regrettable, due to the fact that those businesses are losing clients that way.

Source: Review Trackers

More Than Four Negative Reviews About A Company Or Product May Decrease Sales By 70 Percent

One negative review is enough for 35 percent of a website's visitors to choose not to buy. Three negative reviews can cost a business 59% fewer sales.

Of course, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

83% Of All Younger People Were Asked To Submit A Review Recently

Of those asked, 80% of clients did submit a review. In general, companies have actually asked 66% of all clients to submit a review on their company.

Source: Brightlocal

60 Percent Of Customers Consult Blog And Social Media Reviews On Their Mobile Devices Before Shopping

In-store purchasing is affected significantly by blogs and reviews on social media. With males being two times as likely to be affected than ladies.

Reviews and score data reveal people value the viewpoint of peers more than any other material.

Source: Collective Bias