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Just 6% Of Customers Do Not Rely On Consumer Reviews At All
According to customer review statistics, a massive 19% of consumers always trust online reviews and never ever a buy without reading reviews first.
Source: Statista
70 Percent Of Consumers Choose To Find Out About A Business Through Reviews And Articles, Instead Of Advertisements
Ads are all well and good, however it deserves attempting a different approach as well. Reviews are without a doubt the best way to discover the truth about a service or product.
Source: Statuslabs
Consumers Might Spend 31 Percent More With A Business That Has Great Reviews
Take notice of this fact. The better other users describe your product and services, the more cash you can charge and customer review stats show us exactly just how much more.
Source: Martech Zone
Reviews Are The Third Most Influential Ranking Element For Google's Local 3 Pack
Review signals (amount, variety, and so on) represent 15.44% of Google's algorithm for local ranking.
Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.
Source: Moz
Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Consumers
24% of US shoppers consider reviews as 'incredibly influential'.
To highlight the value of online reviews and scores, did you know that 81 percent of customers will pay more for an item with reviews and those exact same customers are likewise ready to accept slower shipping times for such items.
Source: Turntonetworks
15% Of Visitors Don't Trust Businesses Without Online Reviews
No trust implies no interactions. 15 percent of prospective consumers will not even consider doing business with a business they can't discover viewpoints about.
Source: Statuslabs
95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services
Leisure and business tourists alike read reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers.
Source: Trust You
Almost All Consumers, Who Utilize Online Reviews, Read Them Very Early In The Buying Process
Let's say you want to purchase a new vehicle and there are several models which fit your requirements. How do you pick the very best one for you? Well, you read reviews.
With the help of other customers, you quickly decide on a model that works for you. That's how favorable reviews transform customers into clients.
Source: Consumer Affairs
If A Business Takes Care Of Issues Rapidly And Effectively, 95% Of Unsatisfied Clients Will Go Back To A Company
Clients don't expect you to be perfect. When things go wrong, they do expect you to resolve things. If there is absolutely nothing else a business can do to fix a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
74% Of Local Companies Have At Least 1 Google Review
One review is far from enough to enhance your site's SERP ranking.
Taking a look at online rankings stats, we found out that a company needs to have approximately 40 reviews before buyers "Award" it with a star.
Source: Brightlocal
American Shoppers Regard "Product Performance" To Be The Most Useful Info In Product Reviews
They focus on various aspects of the shopping experience when individuals check out reviews. However according to online review stats, 60% of them are most thinking about the product's performance.
Client satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of USA customers.
Source: Statista
Unfavorable Reviews Can Improve Conversion By Up To 85 Percent
It sounds insane, however negative reviews can be a positive factor for users to devote more time on your site. According to online review data, individuals spend more than 5 times as long on a site when they check out negative reviews.
When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any negative ones, a frustrating 95% suspect censorship or fabricated reviews.
Source: Reevoo
60% Of Customers Refer To Blog And Social Media Network Reviews On Their Cell Phones Prior To Shopping
In-store shopping is influenced substantially by blogs and reviews on social media. With males being twice as likely to be influenced than women.
Reviews and rating statistics reveal individuals value the opinion of peers more than any other material.
Source: Collective Bias