86 Percent Of Consumers Would Consider Composing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the cash they spend at your business. They will be ready to share it if you offer them an excellent experience.

Source: Brightlocal

89% Of Individuals Like To Read Reviews Using Their Mobile Phones

Be it by means of an app or a mobile web browser, consumers choose to read reviews on their phones.

Source: Statista

95% Of Disappointed Consumers Will Go Back To A Business If A Company Deals With Problems Rapidly And Efficiently

Clients do not anticipate you to be perfect. They do expect you to take care of things when they go wrong. If there's nothing else a business can do to resolve a concern, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Due To The Fact That They Want To Buy A Service Or An Item And Want To Get The Facts About The Businesses Items And Services, 82% Of Consumers Go To Review Sites.

Users come since they have actually already formed a purchase decision. The majority of them (89%) purchase within a week of their visit.

Source: RevLocal

Negative Reviews Can Boost Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive force for users to spend more time on your site. According to online review stats, individuals spend more than 5 times as long on a website when they check out negative reviews.

More than two thirds of users trust reviews more when there are a mix of positives and negatives. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any negative ones.

Source: Reevoo

61% Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars

Generally 2 out of 3 businesses have great and awesome ratings. Just 5% of companies have a ranking below 3 stars.

Source: Brightlocal

63.6% Of Customers Check Out Google To Read Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review stats reveal the general appeal of a site can just go so far.

Source: Review Trackers

77% Of Buyers Do Not Trust Reviews That Are Older Than Three Months

Consumers don't care how excellent your service or product was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.

Consumers know businesses lose their touch all the time, which is why most of them find older reviews unimportant.

It is for this reason that businesses ought to be constantly requesting reviews.

Source: Statuslabs

67% Of Customers Claim That Reviews Are A "Very Crucial" Factor When Choosing A Solution Provider

When consumers need to select a service provider, reviews have an enormous impact on their decision.

Source: DemandGenReport

Reviews Are The Third Most Influential Ranking Factor For Google's Local 3 Pack

Review signals (quantity, variety, and so on) account for 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords account for 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

60 Percent Of Customers Consult Blog And Social Media Network Reviews On Their Mobile Devices Before Shopping

In-store shopping is influenced significantly by blogs and reviews on social media. With males being two times as likely to be influenced than women.

Reviews and ranking data show individuals value the opinion of peers more than any other material.

Source: Collective Bias

71% Of Millennials Search Customer Reviews Of Expert Services

Over half of all individuals in need of a professional service turn to online reviews.

According to online reviews statistics, 59% utilized online reviews to select a physician or a lawyer.

Young people (age 18-35) are much more likely to work with a professional based upon online reviews. Only 19% of millennials will think about employing a lawyer without any.

Source: Thomson Reuters

73 Percent Of Customers Believe Written Reviews Are More Important Than Star And Number Rankings

Online review statistics make it clear people aren't satisfied with ratings alone.

Client reviews make the stats appear more genuine which is what the prospective customers are looking for. Nearly a third of customers say composed reviews are the only function that makes them believe the websites' reviews are useful and pertinent.

Source: Fan and Fuel