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86% Of Customers Would Consider Writing A Review For A Business
Your customers are your most important resource, and it's not only because of the cash they invest at your business. If you provide an excellent experience, they will want to share it.
Source: Brightlocal
73 Percent Of Customers Believe Client Reviews Are More Important Than Star And Number Scores
Online review data make it clear people aren't satisfied with scores alone.
Written reviews make the statistics appear more genuine which is what the potential customers are searching for. Almost a 3rd of consumers say written reviews are the only feature that makes them think the websites' reviews are helpful and pertinent.
Source: Fan and Fuel
82% Of Customers Check Out Review Websites Due To The Fact That They Want To Purchase A Service Or A Product And Want To Get The Facts About Business Products And Services.
Users come since they have actually currently formed a buying decision. The majority of them (89 percent) purchase within a week of their visit.
Source: RevLocal
If A Company Takes Care Of Problems Rapidly And Efficiently, 95% Of Unsatisfied Clients Will Go Back To A Company
Clients don't anticipate you to be perfect. They do anticipate you to take care of things when they go wrong. If there's absolutely nothing else a business can do to resolve a concern, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
Many Popular Items Have An Average Ranking Of 4.2 To 4.7
You can't make everyone happy, which is why perfect 5 star scores are suspicious. That's why it is abnormal to get perfect 5 star ratings.
According to client rating stats, conversion rates start to decrease as ratings rise above 4.7.
Source: Spiegel Research Center
71% Of Millennials Search Consumer Reviews Of Professional Services
More than half of all individuals in need of a professional service rely on online reviews.
According to online reviews stats, 59% used online reviews to choose a medical professional or an attorney.
Younger people (age 18-35) are even more likely to employ an expert based upon online reviews. Just 19% of millennials will consider employing a lawyer without any.
Source: Thomson Reuters
Favorable Reviews Motivate 68% Of Customers To Choose A Local Business
Given that the large majority of consumers read reviews, you'd want yours to be appealing to new customers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
Consumers Checking Out Reviews On A Mobile Device Are 127% Most Likely To Buy Than Desktop Users
Mobile users choose to get things done quicker. Purchasing choices are made quickly.
Online reviews are undoubtedly persuasive, yet online marketers have not always come to value the power of them.
Source: Martech Zone
Customers Might Invest 31 Percent More With A Business That Has Excellent Reviews
Pay attention to this statistic. The better other users explain your product and services, the more money you can charge and consumer review statistics show us precisely just how much more.
Source: Martech Zone
74 Percent Of Regional Companies Have At A Minimum, 1 Google Review
One review is far from enough to improve your website's SERP ranking.
Taking a look at online rankings data, we learnt that a business needs to have at least 40 reviews before people "Award" it with a star.
Source: Brightlocal
Google Represents 57.5 Percent Of All Reviews Around The Globe
Google is the clear winner as far as circulation goes, but they are not the only ones in the game.
Here's the online reviews circulation rankings:
Google at 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers
89% Of Clients Read A Companies Responses To Reviews
Not only do a lot of shoppers read the review replies, 30% of them hold them in high regard. Nearly 96% read the replies to their own reviews.
Source: Brightlocal