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88% Of Executives Consider Reputation Risk As A Top Business Issue
Reputation management statistics suggest a business's reputation does not affect just the customers. Potential team members also take a look at ratings and read reviews.
Source: Deloitte
Google Accounts For 57.5% Of All Reviews World Wide
Google is in the lead here, followed by Facebook as a remote second.
These the online reviews circulation rankings:
Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers
US Consumers Consider "Product Performance" To Be The Most Valuable Information In Product Reviews
When people read reviews, they focus on various elements of the shopping experience. However according to online review stats, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of American consumers.
Source: Statista
More Than Half Of Customers Will Not Use A Business If It Has Less Than A 4 Star Score
This stat is among lots of that illustrate the significance of online rankings. Now that news of consumer complete satisfaction travels this quick, keeping your clients delighted is more important than ever.
57 percent of consumers have looked for business with more than four stars in 2018, which is up from 48% in 2017.
Additionally, 11 percent looked only for services with a best five star score.
Source: Brightlocal
If A Business Manages To Fix Problems Rapidly And Efficiently, 95% Of Unhappy Consumers Will Return To A Business
Customers don't anticipate you to be perfect. They do anticipate you to remedy things when they go wrong. If there is nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
30% Of Customers Feel Positive About A Company Which Answers Online Reviews
Staying connected with your clients builds their trust. Even something easy like reacting to their remarks and reviews can make them feel appreciated.
As you may anticipate, clients who feel this way are happy to invest more cash with a company.
Source: Statuslabs
Almost All Customers, Who Utilize Online Reviews, Read Them Very Early In The Purchasing Process
Let's say you want to buy a brand-new automobile and there are numerous models which fit your criteria. How do you pick the very best one for you? Well, you read online reviews.
With the help of other consumers, you manage to decide on a model that works for you. That's how favorable reviews convert customers into customers.
Source: Consumer Affairs
67% Of Customers Suggest Reviews Are A "Extremely Crucial" Factor When Picking A Solution Provider
When customers need to select a solution provider, reviews have a huge impact on their decision.
Source: DemandGenReport
15% Of Buyers Do Not Trust Businesses With No Online Reviews
No trust indicates no interactions. 15 percent of possible consumers won't even consider working with a company they can't find opinions about.
Source: Statuslabs
When Buying Home Electronic Devices, 88% Of Americans Claimed That Product Reviews Were The Most Influential Factor
Statistics reveal that reviews were more helpful than Television ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
One-half Of All Millennial's "Always" Check Out Online Reviews For Companies
More youthful people understand the worth of being informed. User-generated material has an indisputable effect on customers.
They will understand what they've been missing out on if businesses stop to think about the power of customer reviews over millennials. Older people are different though, only 6% of people aged 55 or older check out reviews.
Source: Brightlocal