83% Of All Young Shoppers Were Asked To Submit A Review Recently

Of those asked, 80% of customers did give a review. In general, companies have asked 66% of all clients to submit a review on their business.

Source: Brightlocal

86 Percent Of Customers Would Consider Writing A Review For A Business

Your clients are your most valuable resource, and it's not only because of the cash they invest at your business. They will be willing to share it if you offer them a great experience.

Source: Brightlocal

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of United States Customers

24% of US buyers consider reviews as 'incredibly influential'.

To show the importance of online reviews and scores, did you know that 81% of consumers will pay more for a product with reviews and those exact same consumers are also going to accept slower shipping times for such products.

Source: Turntonetworks

71% Of Millennials Browse Customer Reviews Of Professional Services

Over half of all people in need of an expert service turn to online reviews.

According to online reviews statistics, 59% used online reviews to select a legal representative or a medical professional.

Younger people (age 18-35) are much more likely to employ a professional based on online reviews. Only 19% of millennials will think about hiring a legal representative without any.

Source: Thomson Reuters

Negative Reviews Can Boost Conversion By Up To 85%

It sounds insane, but negative reviews can be a positive factor for users to spend more time on your website. According to online review stats, people devote more than five times as long on a site when they check out negative reviews.

More than two-thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95 percent suspect censorship or fabricated reviews if there aren't any unfavorable ones.

Source: Reevoo

If They Were Asked, 77% Of Customers Would Definitely Leave A Review

More than a 35% would post a review to notify others about their client encounter and 24% would rather direct their review to the company itself.

Over a 26% would be willing to give a review to help other individuals with their choice making process.

Source: Podium

88% Of Executives View Reputation Risk As A Top Business Concern

Reputation management statistics show a company's reputation doesn't affect simply the customers. Prospective team members also take a look at ratings and read reviews.

Source: Deloitte

Just 6% Of Consumers Don't Rely On Client Reviews At All

According to consumer review data, a tremendous 19 percent of customers constantly trust online reviews and never a purchase without reading reviews initially.

Source: Statista

89% Of Consumers Read A Businesses Responses To Reviews

Not only do the majority of customers read the review replies, 30% of them highly value them. Almost 96% read the responses to their own reviews.

Source: Brightlocal

Clients Might Spend 31% More With A Business That Has Terrific Reviews

Take note of this statistic. The more detailed other users explain your service or product, the more cash you can charge and customer review statistics show us precisely how much more.

Source: Martech Zone

54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Business

The star ranking is the first thing consumers see. Still, users pay attention to other aspects too, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of US customers.

Source: Statista

63.6 Percent Of Consumers Check Out Google To Look For Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) last.

These online review stats show the general popularity of a site can only go so far when it comes to trust.

Source: Review Trackers

89% Of Buyers Like To Read Reviews On Their Smart Devices

Be it by means of an app or a mobile web browser, people young and old prefer to read reviews on their phones.

Source: Statista

30% Of Clients Feel Positive About A Company Which Answers Online Reviews

Communicating with your clients builds their trust. Even something like responding to their remarks and reviews can make them feel valued.

As you may anticipate, customers who feel this way are more willing to spend more money with a business.

Source: Statuslabs

Just 44% Of Local Businesses Have Claimed Their Google My Business Listing

That's 56 percent of your competitors that aren't benefiting from their listing.

While business listings on the major review platforms are complimentary, a surprisingly low number of businesses in fact utilize them.

Although we now know why customer reviews are so powerful, a lot of businesses obviously do not.

Source: LsaInsider

Visitors Reading Reviews On A Mobile Phone Are 127% More Likely To Make A Purchase Than Desktop Users

Mobile users prefer to get things done faster. Buying decisions are made rapidly.

Online reviews are clearly persuasive, yet marketers haven't always come to value the power of them.

Source: Martech Zone

77% Of Customers Don't Trust Reviews That Are Older Than Three Months

Clients don't care how great your service or product was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.

Customers understand businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.

It is for this reason that companies should to be continuously requesting reviews.

Source: Statuslabs