53% Of Consumers Expect Companies To Respond Within A Week To Unfavorable Reviews

Online review statistics prove that 63% of consumer reviews stay without a response. That's regrettable, because those businesses are losing customers that way.

Source: Review Trackers

Software Reviews Impact Over 98% Of All Purchasers

18% of software application buyers consider reviews to be an important factor in the purchase process. Software reviews have no impact whatsoever on only 2 percent of customers. Two-thirds of them read more than six reviews to make up their mind and 14% of them read more than 20 reviews.

Source: Capterra

88% Of Executives Consider Reputation Risk As A Top Business Problem

Reputation management stats suggest a business's reputation does not affect simply the clients. Potential team members likewise take a look at ratings and read reviews.

Source: Deloitte

98% Of Yelp's Browsers Bought From A Business They Found On The Site

Typically, 142 million customers go to Yelp monthly. If you have not declared your free Yelp business page, this is as excellent a time as any.

Source: RevLocal

95% Of Travelers Read Online Reviews Prior To Reserving Travel Services

Leisure and business travelers alike check out reviews to form an opinion. Business travelers read an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

Reviews Are The Most Essential Part Of The Purchase Decision For Over 90% Of US Customers

24% of US shoppers consider reviews as 'exceptionally influential'.

To show the significance of online reviews and rankings, did you know that 81% of customers will pay more for a product with reviews and those same consumers are likewise happy to accept slower shipping times for such products.

Source: Turntonetworks

91% Of Millennials Depend On Online Reviews As Much As Family And Friends

Online review statistics place customers' reviews as the most credible source of recommendations. Online reviews generally bring the same weight as guidance from family and friends.

Source: Brightlocal

49% Of Consumers Consider The Number Of Online Reviews As An Important Factor In Their Purchasing Decision

Consumers value not only the quality or nature of the reviews, but they consider their number and recency as well.

The share of consumers, who take note of the number of reviews is currently at 46 percent.

Source: Brightlocal

77% Of Users Do Not Trust Reviews That Are Older Than 3 Months

Customers don't care how great your service or product was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.

Consumers understand businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.

It is for this reason that companies ought to be continuously requesting reviews.

Source: Statuslabs

Negative Reviews Can Boost Conversion By Up To 85%

It sounds insane, but negative reviews can be a positive force for users to spend more time on your website. According to online review data, people devote more than 5 times as long on a site when they check out negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95% suspect censorship or fabricated reviews.

Source: Reevoo

30% Of Clients Feel Favorable To A Company Which Answers Online Reviews

Staying connected with your customers develops trust. Even something like responding to their comments and reviews can make them feel valued.

As you may expect, clients who feel this way are more willing to spend more cash with a business.

Source: Statuslabs

86 Percent Of Consumers Would Consider Composing A Review For A Business

Your consumers are your most important resource, and it's not just because of the money they spend at your business. If you give them a great experience, they will want to share it.

Source: Brightlocal

72% Of Consumers Won't Take Action Unless They Check Out Some Reviews

No matter how eye-catching your marketing is, you still need customer reviews. There's no other way around it. Customers are still going to hear you out, but they rely on other individuals more.

Source: My Testimonial Engine

Most Best Selling Items Have A Typical Score Of 4.2 To 4.7

You can't make everyone happy, which is why perfect 5 star ratings are suspicious. Somebody always has a bit of a gripe. That's why it is unnatural to get perfect 5 star scores. In some cases a lower score really helps your overall rating.

According to client rating stats, conversion rates start to reduce as rankings rise above 4.7.

Source: Spiegel Research Center

63.6 Percent Of Consumers Check Out Google To Read Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.

These online review stats show the basic popularity of a site can just go so far when it concerns trust.

Source: Review Trackers