If It Has Less Than A 4 Star Score, More Than Half Of Consumers Will Not Use An Organisation

This stat is among numerous that illustrate the significance of online rankings. Now that news of client satisfaction travels this fast, keeping your customers delighted is more crucial than ever.

57% of customers have looked for companies with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked only for services with a perfect five star ranking.

Source: Brightlocal

91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of businesses question the integrity of online reviews. Nevertheless, they recognize the massive effect user scores have on their business. Undesirable customer or employee reviews can affect 90% of job seekers.

Source: Career Arc

72 Percent Of Customers Won't Take Action Before They Read Some Reviews

No matter how tempting your marketing is, you still require client reviews. There's no skirting around it. Clients are still ready to hear you out, however they trust other individuals more.

Source: My Testimonial Engine

USA Consumers Consider "Product Performance" To Be The Most Useful Detail In Product Reviews

When people check out reviews, they concentrate on different aspects of the shopping experience. However according to online review stats, 60% of them are most thinking about the item's performance.

Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of US consumers.

Source: Statista

Consumers Might Invest 31 Percent More With A Business That Has Great Reviews

Pay attention to this statistic. The better other users describe your product and services, the more money you can charge and customer review stats reveal to us precisely how much more.

Source: Martech Zone

Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you wish to purchase a brand-new vehicle and there are a number of models which fit your criteria. How do you pick the best one for you? Well, you read online reviews.

With the help of other people, you manage to choose a model that works for you. That's how positive reviews transform customers into customers.

Source: Consumer Affairs

Just 44 Percent Of Local Businesses Have Accepted Their Google My Business Listing

That's 56 percent of your competitors that aren't taking advantage of their listing.

While business listings on the significant review platforms are complimentary, a surprisingly low number of companies in fact make use of them.

Although we now understand why consumer reviews are so powerful, most businesses apparently do not.

Source: LsaInsider

61% Of Local Businesses Have An Average Score Of 4 Or 5 Stars

Typically two-thirds of businesses have exceptional and good scores. Just 5% of companies have a rating listed below three stars.

Source: Brightlocal

88% Of Executives Regard Reputation Risk As A Top Business Issue

Reputation management statistics show a company's reputation does not affect just the customers. Potential employees likewise look at ratings and read reviews.

Source: Deloitte

73 Percent Of Consumers Think Written Reviews Are More Vital Than Star And Number Rankings

Online review data make it clear individuals aren't satisfied with ratings alone.

Client reviews make the statistics appear more authentic which is what the potential clients are searching for. Practically a 3rd of customers say written reviews are the only feature that makes them think the sites' reviews are appropriate and useful.

Source: Fan and Fuel

A One Star Boost In Ranking Can Lead To A 5% To 9% Boost In Business Income

Businesses that treat consumers well generally flourish, review websites help make sure of that.

Source: Statuslabs

95% Of Travelers Read Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike check out reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists.

Source: Trust You

95% Of Unsatisfied Customers Will Return To A Business If A Business Takes Care Of Issues Quickly And Efficiently

Consumers do not expect you to be perfect. When things go wrong, they do expect you to resolve things. If there is nothing else a business can do to fix an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz