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Negative Reviews Can Increase Conversion By Up To 85 Percent
It sounds crazy, but negative reviews can be a positive factor for users to devote more time on your website. According to online review data, people devote more than 5 times as long on a website when they read negative reviews.
More than two thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or fabricated reviews.
Source: Reevoo
61 Percent Of Regional Businesses Have A Typical Score Of 4 To 5 Stars
Overall 2 out of 3 businesses have exceptional and good scores. Only 5% of businesses have a ranking listed below 3 stars.
Source: Brightlocal
74 Percent Of Regional Companies Have At Least One Google Review
A single review is far from adequate to improve your site's SERP ranking.
Looking at online scores data, we discovered that a business needs to have an average of 40 reviews before users "Award" it with a star.
Source: Brightlocal
77% Of Customers Do Not Rely On Reviews That Are Older Than 3 Months
Customers don't care how great your service or product was in the past. Part of why online reviews matter is due to the fact that they are relevant and fresh.
Consumers know businesses lose their touch all the time, which is why the majority of them regard older reviews irrelevant.
It is for this reason that businesses need to be constantly asking for reviews.
Source: Statuslabs
64 Percent Of Americans Agree That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017
30 percent of consumers who read customer reviews, concur that it increases their purchasing confidence.
Organizations utilize the reviews to enhance their services and products.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Almost All Consumers, Who Utilize Online Reviews, Read Them Early On In The Buying Process
Let's say you want to purchase a brand-new car and there are a number of models which fit your criteria. How do you choose the very best one for you? Well, you read online reviews.
With the help of other people, you manage to decide on one that works for you. That's how favorable reviews convert customers into clients.
Source: Consumer Affairs
If A Company Makes An Effort To Resolve Issues Quickly And Efficiently, 95% Of Dissatisfied Clients Will Return To A Business
Customers do not anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there's absolutely nothing else a company can do to solve a concern, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
72% Of Clients Will Not Take Action Before They Check Out Some Reviews
Regardless of how attractive your marketing is, you still need customer reviews. There is no way around it. Consumers are still going to hear you out, however they trust other people more.
Source: My Testimonial Engine
53% Of Consumers Expect Companies To Answer Back Within A Week To Unfavorable Reviews
Online review stats clarify that 63% of customer reviews stay without a reply. That's regrettable, due to the fact that those companies are losing clients that way.
Source: Review Trackers
71% Of Millennials Search Consumer Reviews Of Professional Services
Majority of all individuals in need of an expert service rely on online reviews.
According to online reviews statistics, 59% utilized online reviews to pick a physician or an attorney.
Younger people (age 18-35) are a lot more likely to hire a professional based upon online reviews. Just 19% of millennials will think about employing an attorney without any.
Source: Thomson Reuters
A One Star Boost In Rating Can Result In A 5% To 9% Boost In Business Income
Businesses that treat customers well normally flourish, review sites help make certain of that.
Source: Statuslabs