53% Of Customers Expect Businesses To Answer Back Within A Week To Negative Reviews

Online review stats clarify that 63% of customer reviews remain without a reaction. That's too bad, due to the fact that those businesses are losing customers that way.

Source: Review Trackers

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of United States Consumers

24% of US consumers consider reviews as 'exceptionally influential'.

To highlight the importance of online reviews and ratings, did you know that 81 percent of customers will pay more for an item with reviews and those very same consumers are likewise going to accept slower shipping times for such products.

Source: Turntonetworks

61% Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars

Typically two-thirds of companies have excellent and exceptional scores. Just 5% of companies have a rating below 3 stars.

Source: Brightlocal

Many Best-selling Products Have An Average Score Of 4.2 To 4.7

You can't make everyone delighted, which is why perfect 5 star rankings are suspicious. Somebody always has a little a gripe. That's why it is unnatural to get perfect 5 star ratings. Often a lower ranking really helps your overall score.

According to consumer rating statistics, conversion rates start to reduce as ratings rise above 4.7.

Source: Spiegel Research Center

Half Of All Millennial's "Constantly" Check Out Online Reviews For Companies

More youthful individuals understand the value of being informed. User-generated content has an indisputable effect on consumers.

If businesses think of the power of customer reviews over millennials, they will recognize what they've been missing out on. Older individuals are different though, just 6% of people aged 55 or older read reviews.

Source: Brightlocal

82% Of Customers Visit Review Sites Because They Wish To Acquire A Service Or An Item And Want To Get The Truth About Business Services And Products.

Review sites are locations that customers go to get the facts about a product, service or business . Users come due to the fact that they have actually already formed a buying decision. The bulk of them (89 percent) purchase within a week of their visit. And 29 percent do so in 24 hours.

Source: RevLocal

88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Buying Home Electronics

Data reveal that reviews were more successful than Television ads at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

Google Represents 57.5% Of All Reviews World Wide

Google is the clear winner as far as distribution goes, however they are not the only ones in the game.

Here are the online reviews circulation rankings:

Google with 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

89% Of Buyers Prefer To Read Reviews Using Their Smart Devices

Be it via an app or a mobile browser, people young and old prefer to read reviews on their mobile devices.

Source: Statista

The Majority Of Individuals Aged 25 To 34 Published Reviews

According to Statista, the more youthful generations are apparently the more opinionated ones.

Source: Statista

88% Of Executives Consider Reputation Risk As A Top Business Problem

Reputation management statistics show a company's reputation does not affect simply the customers. Prospective team members likewise take a look at ratings and take a look at reviews.

Source: Deloitte

More Than Four Negative Reviews About A Business Or Product May Decrease Sales By 70 Percent

One negative review suffices for 35 percent of a website's visitors to choose not to purchase. Three negative reviews can cost a business 59 percent less sales.

Of course, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

86% Of Consumers Would Consider Composing A Review For A Business

Your clients are your most valuable resource, and it's not just because of the cash they invest at your business. If you give them a good experience, they will be willing to share it.

Source: Brightlocal

Positive Reviews Motivate 68 Percent Of Customers To Use A Local Business

Because the huge majority of customers read reviews, you would want yours to be appealing to new customers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

United States Consumers Regard "Product Performance" To Be The Most Helpful Detail In Product Reviews

When people check out reviews, they focus on different aspects of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality over time are the next few considerations for more than 50% of US consumers.

Source: Statista

83 Percent Of Customers Do Not Rely On Advertising

The conventional channels to reach consumers aren't as influential as they utilized to be. A lot of users who no longer trust ads pick to take note of consumers' recommendations online.

Source: Statuslabs

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Employee

The 86% of businesses doubt the integrity of online reviews. Nonetheless, they understand the enormous impact user scores have on their business. Undesirable consumer or staff member reviews can affect 90% of job seekers.

Source: Career Arc