89% Of Individuals Prefer To Read Reviews On Their Smartphones

Be it via an app or a mobile web browser, everyday people prefer to read reviews on their mobile phones.

Source: Statista

Google Represents 57.5 Percent Of All Reviews Across The Globe

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here are the online reviews circulation rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

Favorable Reviews Motivate 68 Percent Of Consumers To Use Local Businesses

Considering that the large bulk of customers read reviews, you would want yours to be inviting to brand-new clients, right? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

71% Of Millennials Browse Customer Reviews Of Professional Services

More than half of all individuals in need of a professional service rely on online reviews.

According to online reviews statistics, 59% utilized online reviews to choose a doctor or a lawyer.

Younger people (age 18-35) are much more inclined to hire an expert based upon online reviews. Only 19% of millennials will think about hiring a lawyer without any.

Source: Thomson Reuters

15 Percent Of People Do Not Trust Businesses With No Online Reviews

No trust indicates no interactions. 15% of possible customers won't even think about working with a company they can't find viewpoints about.

Source: Statuslabs

86 Percent Of Consumers Would Consider Composing A Review For A Business

Your customers are your most valuable resource, and it's not just because of the money they spend at your business. They will be prepared to share it if you give them an excellent experience.

Source: Brightlocal

53% Of Consumers Expect Businesses To Respond Within A Week To Negative Reviews

Online review stats prove that 63% of consumer reviews go on without a reaction. That's regrettable, because those companies are losing clients that way.

Source: Review Trackers

88% Of Executives View Reputation Risk As A Top Business Problem

Reputation management stats indicate a company's reputation does not affect just the customers. Prospective employees likewise look at ratings and take a look at reviews.

Source: Deloitte

Unfavorable Reviews Can Improve Conversion By Up To 85%

It sounds insane, but negative reviews can be a positive force for users to devote more time on your website. According to online review stats, people spend more than five times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or faked reviews.

Source: Reevoo

83% Of All Younger Customers Were Invited To Post A Review Recently

Of those asked, 80% of customers did submit a review. In general, businesses have asked 66% of all consumers to submit a review on their business.

Source: Brightlocal

Online Product Reviews About A Product Can Raise Its Conversion Rate By A Whopping 270%

User review stats show the purchase possibility for a product with five reviews is 270 percent higher than the same item without reviews.

Source: Spiegel Research Center

64% Of Americans Agree That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30% of customers who check out consumer reviews, agree that it increases their buying confidence.

Companies use the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

49 Percent Of Consumers Consider The Number Of Online Reviews As An Essential Factor In Their Buying Decision

Consumers value not only the quality or nature of the reviews, but they consider their quantity and recency too.

The share of clients, who focus on the number of reviews is currently at 46%.

Source: Brightlocal

Because They Desire To Buy A Service Or An Item And Want To Get The Facts About The Businesses Products And Services, 82 Percent Of Customers Go To Review Websites.

Review sites are locations that customers go to get the facts about a item, service or business . Users come due to the fact that they have already formed a buying decision. The bulk of them (89 percent) purchase within a week of their visit. And 29 percent do so within 24 hours.

Source: RevLocal

30% Of Clients Feel Comfortable With A Company Which Responds To Online Reviews

Communicating with your customers develops trust. Even something as basic as reacting to their comments and reviews can make them feel valued.

As you may anticipate, customers who feel this way are happy to invest more cash with a business.

Source: Statuslabs

73 Percent Of Consumers Believe Consumer Reviews Are More Important Than Star And Number Rankings

Online review stats make it clear individuals aren't pleased with ratings alone.

Written reviews make the statistics appear more genuine which is what the potential clients are looking for. Practically a 3rd of customers say written reviews are the only function that makes them believe the websites' reviews are appropriate and helpful.

Source: Fan and Fuel

Over Half Of Consumers Will Not Use A Service If It Has Less Than A 4 Star Rating

This stat is one of numerous that illustrate the significance of online ratings. Now that news of customer satisfaction travels this quick, keeping your clients happy is more important than ever.

57% of customers have actually searched for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Additionally, 11 percent looked only for businesses with a best five star rating.

Source: Brightlocal