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63.6 Percent Of Customers Visit Google To Look For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) last.
When it comes to trust, these online review stats reveal the basic appeal of a site can just go so far.
Source: Review Trackers
Software Reviews Influence Over 98 Percent Of All Purchasers
18% of software buyers consider reviews to be a necessary factor in the purchase process. Software application reviews have no impact whatsoever on just 2% of customers. Two-thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
53% Of Consumers Anticipate Companies To Respond Within A Week To Unfavorable Reviews
Online review stats prove that 63% of customer reviews go on without a reply. That's regrettable, since those companies are losing clients that way.
Source: Review Trackers
60 Percent Of Consumers Consult Blog And Social Network Reviews On Their Mobile Devices Prior To Shopping
In-store shopping is affected considerably by blogs and reviews on social media. With males being twice as likely to be influenced than ladies.
Reviews and rating data show people value the viewpoint of peers more than any other material.
Source: Collective Bias
67% Of Customers Report Reviews Are A "Extremely Crucial" Factor When Selecting A Service Provider
When clients have to choose a solution provider, reviews have a massive impact on their decision.
Source: DemandGenReport
Clients Checking Out Reviews On A Mobile Device Are 127% More Likely To Buy Than Desktop Users
Mobile users choose to get things done much faster. Therefore, buying decisions are made quickly.
Online reviews are undoubtedly convincing, yet marketers haven't always come to value the power of them.
Source: Martech Zone
54% Of Americans Pay The Most Attention To The Typical Star Rating Of A Local Business
The star score is the first thing customers see. Still, users take notice of other aspects too, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a 3rd of American customers.
Source: Statista
Due To The Fact That They Want To Acquire A Service Or A Product And Desire To Get The Facts About The Businesses Products And Services, 82 Percent Of Consumers Go To Review Websites.
Review sites are locations that customers go to get the facts about a business, product and services . Users come due to the fact that they have actually currently formed a purchase decision. The bulk of them (89 percent) purchase within a week of their visit. And 29% do so in 24 hours.
Source: RevLocal
More Than Four Negative Reviews About A Company Or Service May Reduce Sales By 70%
One negative review is enough for 35% of a site's visitors to choose not to buy. Three negative reviews can cost a business 59 percent fewer sales.
Naturally, they can be compensated by the large number of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
53% Of Americans Consider Product Reviews And Scores As The Most Important Part Of Online Shopping.
Today's shoppers are smart and want the very best bang for their buck. It's not surprising that that they consider reading reviews as a big part of the purchasing decision.
Source: Statista
Consumer Reviews On Products Are Trusted Practically 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the producers' description. Individuals trust other individuals viewpoints before they ever trust what the producer states. The reason, manufacturers' descriptions are essentially ads.
Source: Martech Zone
Online Product Reviews About An Item Can Boost Its Conversion Rate By More Than 270%
User review stats show the purchase likelihood for a product with 5 reviews is 270 percent higher than the same item without reviews.
Source: Spiegel Research Center