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53% Of Customers Anticipate Companies To Respond Within A Week To Unfavorable Reviews
Online review statistics prove that 63% of consumer reviews remain without a response. That's regrettable, since those companies are losing consumers that way.
Source: Review Trackers
Facebook Reviews Impact More Than 50 Percent Of Consumers' Buying Decisions
Facebook is presently the most popular social network which can also affect our purchasing decisions.
According to social media reviews data, Facebook impacts more than half of users' purchase decisions.
Facebook reviews statistics expose that 4 out of five users are more likely to rely on a local business if it has positive reviews.
Source: RevLocal
15% Of Visitors Don't Trust Businesses Without Having Online Reviews
No trust suggests no interactions. 15 percent of possible customers will not even consider doing business with a business they can't discover viewpoints about.
Source: Statuslabs
Only 6 Percent Of Customers Don't Rely On Consumer Reviews At All
According to customer review statistics, a massive 19 percent of consumers constantly trust online reviews and never a make a purchase without checking out reviews first.
Source: Statista
54% Of Americans Pay The Most Attention To The Typical Star Score Of A Local Company
The star ranking is the first thing customers see. Still, users take note of other elements too, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a third of US customers.
Source: Statista
Online Product Reviews About An Item Can Raise Its Conversion Rate By More Than 270 Percent
User review stats show the purchase possibility for a product with five reviews is 270 percent higher than the exact same item without reviews.
Source: Spiegel Research Center
More Than Four Negative Reviews About A Company Or Service May Reduce Sales By 70 Percent
One negative review suffices for 35% of a site's visitors to choose not to buy. Three negative reviews can cost a business 59% fewer sales.
Naturally, they can be compensated by the sheer number of positive reviews you receive.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
70 Percent Of Customers Prefer To Learn About A Business By Means Of Reviews And Short Articles, Rather Than Ads
Ads are all well and good, but it's worth attempting a different approach too. Reviews are by far the very best method to find the truth about a product or service.
Source: Statuslabs
95% Of Travelers Read Online Reviews Prior To Booking Travel Services
Leisure and business tourists alike read reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists.
Source: Trust You
67% Of Customers Suggest Reviews Are A "Extremely Important" Factor When Picking A Service Provider
When consumers have to choose a service provider, reviews have a huge effect on their decision.
Source: DemandGenReport
Customer Reviews On Items Are Relied On Practically 12 Times More Than The Manufacturers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. People trust other peoples viewpoints before they ever trust what the maker says. The reason, manufacturers' descriptions are essentially advertisements.
Source: Martech Zone