88% Of Executives View Reputation Risk As A Leading Business Problem

Reputation management statistics suggest a company's reputation doesn't affect just the clients. Potential employees also take a look at ratings and take a look at reviews.

Source: Deloitte

15 Percent Of Customers Do Not Trust Businesses With No Online Reviews

No trust indicates no interactions. 15 percent of potential customers will not even consider working with a company they can't discover opinions about.

Source: Statuslabs

49% Of Consumers Consider The Quantity Of Online Reviews As A Vital Consideration Of Their Purchasing Decision

Consumers value not just the quality or nature of the reviews, however they consider their number and recency too.

The share of customers, who take notice of the number of reviews is currently at 46%.

Source: Brightlocal

90% Of Customers Require Less Than 10 Reviews To Form An Opinion About A Business

You understand what individuals say about very first impressions?

Users get their first impression of your businesses through reviews. Generally through less than 10 of them.

Think about asking your visitors to write one if you don't have reviews on your website.

Source: Martech Zone

95% Of Dissatisfied Customers Will Return To A Business If A Business Takes Care Of Issues Quickly And Efficiently

Consumers don't expect you to be perfect. They do expect you to fix things when they go wrong. If there's nothing else a business can do to resolve a problem, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

53% Of Consumers Expect Businesses To Reply Within A Week To Unfavorable Reviews

Online review stats reveal that 63% of client reviews stay without a response. That's regrettable, because those businesses are losing clients that way.

Source: Review Trackers

64 Percent Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who check out client reviews, agree that it increases their purchasing confidence.

Organizations use the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Online Product Reviews About A Product Can Improve Its Conversion Rate By An Unprecedented 270 Percent

User review stats reveal the purchase possibility for an item with five reviews is 270% higher than the very same product without reviews.

Source: Spiegel Research Center

Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of American Clients

24% of US consumers consider reviews as 'extremely influential'.

To illustrate the importance of online reviews and rankings, did you know that 81% of customers will pay more for an item with reviews and those same customers are likewise going to accept slower shipping times for such items.

Source: Turntonetworks

74% Of Local Businesses Have At Least One Google Review

A single review is far from enough to enhance your website's SERP ranking.

Looking at online rankings stats, we discovered that a company requires to have a minimum of 40 reviews before customers "Award" it with a star.

Source: Brightlocal

73 Percent Of Consumers Think Customer Reviews Are More Important Than Star And Number Rankings

Online review stats make it clear individuals aren't pleased with ratings alone.

Client reviews make the statistics appear more authentic which is what the would-be consumers are looking for. Almost a 3rd of customers state composed reviews are the only feature that makes them believe the sites' reviews are appropriate and helpful.

Source: Fan and Fuel

95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike read reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure travelers. 59% of all travelers report that they check out reviews 'constantly' or 'really often'.

Source: Trust You

61 Percent Of Local Businesses Have A Typical Ranking Of 4 Or 5 Stars

Generally two thirds of businesses have excellent and awesome scores. Just 5% of companies have a ranking below three stars.

Source: Brightlocal

77% Of Customers Don't Rely On Reviews That Are Older Than 3 Months

Clients don't care how good your service or product was in the past. Part of why online reviews matter is because they are relevant and fresh.

Customers know businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.

It is for this reason that companies need to be continuously requesting reviews.

Source: Statuslabs