89% Of Customers Browse A Businesses Replies To Reviews

Not only do most clients read the review replies, 30% of them hold them in high regard. Practically 96% read the responses to their own reviews.

Source: Brightlocal

Clients Might Invest 31 Percent More With A Business That Has Great Reviews

Pay attention to this fact. The better other users explain your product or service, the more cash you can charge and consumer review stats show us exactly just how much more.

Source: Martech Zone

If A Company Deals With Issues Rapidly And Efficiently, 95% Of Dissatisfied Consumers Will Go Back To A Business

Consumers don't expect you to be perfect. They do anticipate you to remedy things when they go wrong. If there is nothing else a company can do to resolve an issue, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

54% Of Americans Pay The Most Attention To The Average Star Ranking Of A Local Organization

The star score is the first thing customers see. Still, users take note of other aspects too, like the quantity, recency, length, and belief of reviews. Each of these alone influences more than a third of US consumers.

Source: Statista

60 Percent Of Consumers Seek Advice From Blog And Social Network Reviews On Their Mobile Devices Prior To Shopping

In-store shopping is affected significantly by blogs and reviews on social media. With men being twice as likely to be affected than women.

Reviews and ranking data reveal individuals value the opinion of peers more than any other content.

Source: Collective Bias

77% Of Customers Would Certainly Submit A Review If They Were Asked

More than a 35% would post a review to notify others about their customer encounter and 24% would likely direct their review to the business itself.

Over a 26% would be willing to submit a review to assist other individuals with their decision making process.

Source: Podium

61 Percent Of Local Businesses Have A Typical Ranking Of 4 To 5 Stars

Generally 2 out of 3 companies have excellent and awesome rankings. Just 5% of companies have a ranking below three stars.

Source: Brightlocal

67% Of Consumers Admit Reviews Are A "Extremely Important" Factor When Choosing A Solution Provider

Reviews have a massive effect on their decision when clients have to choose a solution provider.

Source: DemandGenReport

Software Application Reviews Influence Over 98% Of All Buyers

18 percent of software application purchasers consider reviews to be a vital factor in the purchase process. Software reviews have no effect whatsoever on just 2% of customers. Two thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

More Than Four Negative Reviews About A Company Or Service Might Decrease Sales By 70 Percent

One negative review is enough for 35 percent of a site's visitors to choose not to purchase. 3 negative reviews can cost a business 59 percent fewer sales.

Obviously, they can be compensated by the large number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

A Lone Business Review Can Raise Its Conversions By 10%

Online review stats show user-generated content can do miracles in regards to conversions.

A single review can have an enormous impact on your business.

A hundred reviews can increase your conversion rates by as much as 37 percent. 2 hundred can supply a mind-blowing 44% increase.

Source: RevLocal

A One Star Increase In Score Can Lead To A 5% To 9% Increase In Business Profits

Businesses that treat clients honorably generally succeed, review sites help make certain of that.

Source: Statuslabs

Customer Reviews On Items Are Relied On Nearly 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples viewpoints before they ever trust what the maker states. The reason, producers' descriptions are generally ads.

Source: Martech Zone

77% Of Clients Do Not Rely On Reviews That Are Older Than Three Months

Clients don't care how good your service or product was in the past. Since they are relevant and fresh, is part of why online reviews matter.

Customers understand businesses lose their touch all the time, which is why the majority of them consider older reviews irrelevant.

It is for this reason that companies need to be constantly asking for reviews.

Source: Statuslabs

Unfavorable Reviews Can Boost Conversion By Up To 85%

It sounds insane, however negative reviews can be a positive factor for users to devote more time on your website. According to online review statistics, people spend more than 5 times as long on a site when they read negative reviews.

More than two-thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95% suspect censorship or faked reviews if there aren't any negative ones.

Source: Reevoo

Online Reviews Affect 67.7% Of Customer Purchasing Decisions

More than two thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

The Typical Review Word Count Has Actually Become 65% Much Shorter Since 2010

At this present time reviews are shorter, easier, and more straight to the point. The length of a review in 2019 is typical to that of a tweet.

Source: Review Trackers

70% Of Customers Need To Read At Least 4 Reviews Before They Can Trust A Business

4 reviews may be too few. The majority of people read many more reviews to get a clear view of how business is in fact doing. Don't depend on that fact alone.

Source: Brightlocal