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91 Percent Of Millennials Trust Online Reviews As Much As Family And Friends
Online review stats place customers' reviews as the most credible source of suggestions. Online reviews normally bring the exact same weight as advice from friends and family.
Source: Brightlocal
If A Company Takes Care Of Issues Quickly And Effectively, 95% Of Dissatisfied Clients Will Return To A Company
Consumers do not expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there's absolutely nothing else a company can do to deal with a problem, a simple coupon can say "We're sorry" in a more attractive way.
Source: SocialMediaToday
89% Of Consumers Browse A Businesses Reactions To Reviews
Not only do most shoppers read the review replies, 30% of them hold them in high regard. Practically 96% read the reactions to their own reviews.
Source: Brightlocal
90% Of Buyers Need Less Than 10 Reviews To Form An Opinion About A Business
You understand what people say about impressions, right?
Users get their impression of your businesses through reviews. Normally through less than 10 of them.
If you don't have reviews on your website, consider asking your visitors to write one.
Source: Martech Zone
91% Of Businesses Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Employee
The 86% of companies question the integrity of online reviews. However, they realize the huge effect user rankings have on their business. Undesirable consumer or employee reviews can influence 90% of job seekers.
Source: Career Arc
88% Of Americans Claimed That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics
Stats reveal that reviews were more successful than TV advertisements at 37%, social networks at 23% and display advertisements at 49%.
Source: Statista
30% Of Consumers Feel Favorable To A Business Which Responds To Online Reviews
Staying connected with your clients creates trust. Even something easy like responding to their comments and reviews can make them feel valued.
As you might expect, customers who feel this way are going to spend more cash with a business.
Source: Statuslabs
Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of American Consumers
24% of US consumers consider reviews as 'extremely influential'.
To show the value of online reviews and ratings, did you understand that 81% of consumers will pay more for a product with reviews and those exact same consumers are also willing to accept slower shipping times for such products.
Source: Turntonetworks
Customer Reviews On Items Are Trusted Nearly 12 Times More Than The Makers' Descriptions
Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples opinions before they ever trust what the maker states. The reason, makers' descriptions are essentially ads.
Source: Martech Zone
83 Percent Of Consumers Do Not Rely On Advertising
The standard channels to reach clients aren't as prominent as they utilized to be. A lot of users who no longer trust advertisements select to take note of customers' suggestions online.
Source: Statuslabs
89% Of Individuals Like To Read Reviews Using Their Smartphones
Be it via an app or a mobile web browser, most people prefer to read reviews on their mobile phones.
Source: Statista