95% Of Unhappy Clients Will Return To A Business If A Business Takes Care Of Problems Rapidly And Efficiently

Consumers don't anticipate you to be perfect. They do expect you to deal with things when they go wrong. If there is absolutely nothing else a company can do to solve an issue, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of United States Customers

24% of US buyers consider reviews as 'extremely influential'.

To show the importance of online reviews and ratings, did you know that 81% of customers will pay more for a product with reviews and those same clients are likewise ready to accept slower shipping times for such products.

Source: Turntonetworks

53% Of Customers Expect Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review stats prove that 63% of client reviews go on without a reply. That's too bad, since those businesses are losing customers that way.

Source: Review Trackers

63.6 Percent Of Consumers Go To Google To Read Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.

These online review statistics reveal the general appeal of a site can just go so far when it comes to trust.

Source: Review Trackers

95 Percent Of Travelers Read Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike check out reviews to form a viewpoint. Business tourists check out approximately 5 reviews vs. 6-7 for leisure tourists. 59percent of all tourists report that they check out reviews 'constantly' or 'extremely frequently'.

Source: Trust You

72 Percent Of Customers Won't Take Action Before They Check Out Some Reviews

Regardless of how alluring your marketing is, you still need client reviews. There's no other way around it. Consumers are still willing to hear you out, however they rely on other individuals more.

Source: My Testimonial Engine

60 Percent Of Customers Check Out Blog And Social Media Reviews On Their Mobile Phones Prior To Shopping

In-store purchasing is affected considerably by blogs and reviews on social media. With men being twice as likely to be affected than women.

Reviews and ranking data reveal people value the opinion of peers more than any other content.

Source: Collective Bias

Many Local Businesses Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have gone to a supplier. Online review trends show individuals choose to comment if they had a favorable experience, rather than a unfavorable or mediocre one.

Source: Brightlocal

More Than Four Negative Reviews About A Business Or Product Might Decrease Sales By 70 Percent

One negative review is enough for 35 percent of a website's visitors to decide not to buy. 3 negative reviews can cost a business 59 percent fewer sales.

Obviously, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

A Lone Business Review Can Raise Its Conversions By 10 Percent

Online review statistics reveal user-generated material can do miracles in terms of conversions.

A single review can have a massive influence on your business.

A hundred reviews can boost your conversion rates by as much as 37 percent. Two hundred can offer a mind-blowing 44% boost.

Source: RevLocal

Almost All Consumers, Who Use Online Reviews, Read Them Early In The Purchasing Process

Let's say you wish to buy a new automobile and there are a number of models which fit your criteria. How do you choose the best one for you? Well, you read reviews.

With the help of other people, you quickly pick one that works for you. That's how favorable reviews transform consumers into clients.

Source: Consumer Affairs

If It Has Negative Reviews As Well, 52% Of Customers Trust A Product More

We already touched upon the positive and negative reviews and their effect on customers. However, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are fake. Consumers expect to see some negative reviews.

Source: Capterra

77% Of Buyers Do Not Trust Reviews That Are Older Than 3 Months

Customers don't care how good your product or service was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.

Customers know businesses lose their touch all the time, which is why most of them consider older reviews unimportant.

It is for this reason that businesses ought to be continuously requesting reviews.

Source: Statuslabs

A One Star Increase In Ranking Can Result In A 5% To 9% Boost In Business Profits

Businesses that treat consumers fairly normally succeed, review websites help ensure of that.

Source: Statuslabs

Over Half Of Consumers Will Not Utilize A Business If It Has Less Than A 4 Star Score

This stat is one of numerous that illustrate the value of online rankings. Now that news of customer fulfillment travels this fast, keeping your customers delighted is more important than ever.

57% of customers have looked for business with more than 4 stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked just for businesses with a best five star rating.

Source: Brightlocal

53 Percent Of Americans Consider Product Reviews And Scores As The Most Crucial Part Of The Online Shopping Experience In 2018.

Today's shoppers are wary and desire the best bang for their buck. It's not surprising that that they consider checking out reviews as a big part of the purchasing decision.

Source: Statista