53% Of Consumers Anticipate Businesses To Answer Back Within A Week To Unfavorable Reviews

Online review statistics show that 63% of customer reviews remain without a response. That's regrettable, because those companies are losing consumers that way.

Source: Review Trackers

Almost All Consumers, Who Use Online Reviews, Read Them Very Early In The Purchasing Process

Let's say you want to purchase a brand-new car and there are a number of models which fit your criteria. How do you pick the very best one for you? Well, you read reviews.

With the help of other people, you quickly choose one that works for you. That's how positive reviews convert consumers into customers.

Source: Consumer Affairs

95 Percent Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services

Leisure and business travelers alike read reviews to form a viewpoint. Business tourists read an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of United States Consumers

24% of US buyers consider reviews as 'incredibly influential'.

To illustrate the significance of online reviews and ratings, did you understand that 81 percent of customers will pay more for an item with reviews and those exact same consumers are also ready to accept slower shipping times for such products.

Source: Turntonetworks

Reviews Posted On Twitter Can Help Increase Online Sales By 6.46%

Online review statistics reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.

Source: Yotpo

More Than Half Of Consumers Will Not Use A Business If It Has Less Than A 4 Star Ranking

This stat is among numerous that highlight the value of online ratings. Now that news of customer complete satisfaction travels this fast, keeping your clients happy is more crucial than ever.

57% of consumers have searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11 percent looked just for services with a best five star score.

Source: Brightlocal

61% Of Regional Businesses Have An Average Rating Of 4 Or 5 Stars

Overall two-thirds of businesses have great and outstanding ratings. Just 5% of companies have a ranking below 3 stars.

Source: Brightlocal

60 Percent Of Customers Consult Blog And Social Media Network Reviews On Their Cell Phones Before Shopping

In-store shopping is affected significantly by blogs and reviews on social media. With males being twice as likely to be influenced than ladies.

Reviews and score statistics reveal people value the opinion of peers more than any other material.

Source: Collective Bias

Just 6% Of Customers Do Not Rely On Client Reviews At All

According to client review statistics, a tremendous 19% of customers always trust online reviews and never ever a make a purchase without reading reviews first.

Source: Statista

95% Of Unhappy Customers Will Go Back To A Business If A Company Takes Care Of Problems Rapidly And Effectively

Customers do not anticipate you to be perfect. When things go wrong, they do anticipate you to deal with things. If there is absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

53% Of Americans Consider Item Reviews And Ratings As The Most Essential Part Of The Online Shopping Experience In 2018.

Today's consumers are smart and want the very best bang for their buck. It's no surprise that they consider reading reviews as a big part of the purchasing decision.

Source: Statista

Facebook Reviews Affect More Than 50 Percent Of Customers' Buying Decisions

Facebook is currently the most popular social media which can likewise affect our purchasing decisions.

According to social media reviews stats, Facebook impacts more than half of users' purchase choices.

Facebook reviews statistics reveal that four out of five users are most likely to trust a local business if it has favorable reviews.

Source: RevLocal

Only 44 Percent Of Local Companies Have Claimed Their Google My Business Listing

That's 56% of your competition that aren't benefiting from their listing.

While business listings on the significant review platforms are totally free, a surprisingly low number of companies in fact make use of them.

Although we now know why consumer reviews are so effective, a lot of businesses apparently don't.

Source: LsaInsider

98 Percent Of Yelp's Site Visitors Purchased From A Business They Discovered On The Site

Normally, 142 million customers check out Yelp every month. This is as good a time as any if you have not declared your complimentary Yelp business page.

Source: RevLocal

70% Of Customers Prefer To Discover A Business Through Reviews And Short Articles, Instead Of Advertisements

Ads are all well and good, but it's worth trying a different approach too. Reviews are by far the best method to find the truth about a service or product.

Source: Statuslabs

Users Reading Reviews On A Mobile Device Are 127% More Likely To Buy Than Desktop Users

Mobile users prefer to get things done quicker. Buying choices are made rapidly.

Online reviews are clearly convincing, yet online marketers haven't necessarily come to value the power of them.

Source: Martech Zone

More Than 4 Negative Reviews About A Company Or Product May Reduce Sales By 70%

One negative review suffices for 35 percent of a site's visitors to choose not to purchase. 3 negative reviews can cost a business 59% less sales.

Of course, they can be compensated by the sheer variety of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

67% Of Consumers Report Reviews Are A "Very Crucial" Factor When Selecting A Solution Provider

When customers need to select a solution provider, reviews have a massive influence on their decision.

Source: DemandGenReport