30% Of Customers Feel Favorable To A Business Which Reacts To Online Reviews

Keeping in touch with your clients establishes trust. Even something as basic as reacting to their reviews and remarks can make them feel appreciated.

As you might anticipate, clients who feel this way are going to invest more money with a business.

Source: Statuslabs

61 Percent Of Local Businesses Have An Average Rating Of 4 To 5 Stars

Typically two thirds of businesses have exceptional and good ratings. Just 5% of businesses have a rating listed below 3 stars.

Source: Brightlocal

83% Of All Younger Consumers Were Invited To Leave A Review Recently

Of those invited, 80% of customers did submit a review. In general, companies have asked 66% of all clients to post a review on their company.

Source: Brightlocal

Almost All Consumers, Who Use Online Reviews, Read Them Early On In The Buying Process

Let's say you wish to purchase a brand-new car and there are numerous models which fit your criteria. How do you select the very best one for you? Well, you read the reviews.

With the help of other consumers, you manage to pick one that works for you. That's how favorable reviews transform customers into customers.

Source: Consumer Affairs

49 Percent Of Consumers Consider The Number Of Online Reviews As A Necessary Factor In Their Purchasing Decision

Customers value not just the quality or nature of the reviews, but they consider their quantity and recency too.

The share of clients, who pay attention to the variety of reviews is currently at 46 percent.

Source: Brightlocal

64% Of Americans Concur That User-generated Content (consumer Reviews) Enhanced Their Shopping Experience In 2017

30% of consumers who read customer reviews, concur that it increases their buying confidence.

Businesses use the reviews to improve their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

63.6% Of Customers Go To Google To Read Reviews Of A Business

Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and 3rd, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review statistics reveal the general appeal of a website can just go so far.

Source: Review Trackers

Reviews Are The Most Essential Part Of The Purchase Choice For Over 90% Of US Customers

24% of US consumers consider reviews as 'incredibly influential'.

To illustrate the significance of online reviews and ratings, did you know that 81 percent of customers will pay more for an item with reviews and those same customers are likewise going to accept slower shipping times for such items.

Source: Turntonetworks

If A Business Takes Care Of Problems Rapidly And Effectively, 95% Of Unhappy Customers Will Go Back To A Business

Customers do not expect you to be perfect. They do anticipate you to fix things when they go wrong. If there is nothing else a company can do to solve a concern, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

89% Of Customers Browse A Businesses Reactions To Reviews

Not only do most individuals read the review replies, 30% of them hold them in high regard. Almost 96% read the responses to their own reviews.

Source: Brightlocal

95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Services

Leisure and business tourists alike read reviews to form a viewpoint. Business tourists check out approximately 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they check out reviews 'always' or 'really frequently'.

Source: Trust You

15 Percent Of Customers Do Not Trust Businesses With No Online Reviews

No trust suggests no interactions. 15% of prospective clients will not even consider doing business with a company they can't discover opinions about.

Source: Statuslabs

67% Of Customers Claim Reviews Are A "Very Important" Factor When Picking A Solution Provider

When customers have to choose a service provider, reviews have a huge effect on their decision.

Source: DemandGenReport

71% Of Millennials Search Consumer Reviews Of Expert Services

More than half of all individuals in need of a professional service turn to online reviews.

According to online reviews data, 59% used online reviews to select a physician or a legal representative.

Younger people (age 18-35) are much more inclined to employ a professional based upon online reviews. Just 19% of millennials will consider hiring a lawyer without any.

Source: Thomson Reuters

USA Consumers View "Product Performance" To Be The Most Useful Info In Product Reviews

When people read reviews, they concentrate on various aspects of the shopping experience. But according to online review statistics, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of American clients.

Source: Statista

Reviews Posted On Twitter Can Help Boost Online Sales By 6.46 Percent

Online review statistics reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.

Source: Yotpo

Online Product Reviews About A Product Can Raise Its Conversion Rate By More Than 270 Percent

User review statistics reveal the purchase likelihood for an item with five reviews is 270 percent higher than the same item without reviews.

Source: Spiegel Research Center