If They Were Asked, 77% Of Customers Would Certainly Leave A Review

More than a 35% would submit a review to advise others about their consumer encounter and 24% would likely direct their review to the company itself.

Over a 26% would be willing to leave a review to assist other people with their choice making process.

Source: Podium

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than two-thirds of buyers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Almost All Customers, Who Use Online Reviews, Read Them Early In The Purchasing Process

Let's say you wish to buy a brand-new car and there are several models which fit your criteria. How do you choose the best one for you? Well, you read reviews.

With the help of other customers, you quickly decide on one that works for you. That's how favorable reviews transform consumers into customers.

Source: Consumer Affairs

30% Of Clients Feel Comfortable With A Company Which Reacts To Online Reviews

Communicating with your clients establishes trust. Even something like responding to their reviews and remarks can make them feel appreciated.

As you might expect, clients who feel this way are happy to invest more money with a company.

Source: Statuslabs

US Consumers Regard "Product Performance" To Be The Most Valuable Info In Product Reviews

When people read reviews, they concentrate on various aspects of the shopping experience. But according to online review stats, 60% of them are most thinking about the item's performance.

Client satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of American customers.

Source: Statista

If A Business Handles Issues Rapidly And Efficiently, 95% Of Dissatisfied Clients Will Return To A Business

Customers do not anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there's absolutely nothing else a business can do to deal with an issue, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

60% Of Consumers Seek Advice From Blog And Social Media Network Reviews On Their Cell Phones Prior To Shopping

In-store purchasing is affected significantly by blogs and reviews on social networks. With males being twice as likely to be affected than women.

Reviews and rating data show individuals value the viewpoint of peers more than any other material.

Source: Collective Bias

89% Of Consumers Read A Businesses Replies To Reviews

Not only do most clients read the review replies, 30% of them hold them in high regard. Practically 96% read the reactions to their own reviews.

Source: Brightlocal

83 Percent Of Customers Don't Trust Advertising

The traditional channels to reach consumers aren't as prominent as they utilized to be. A lot of users who no longer trust advertisements select to focus on customers' suggestions online.

Source: Statuslabs

89% Of Consumers Like To Read Reviews Using Their Smartphones

Be it by means of an app or a mobile web browser, people today prefer to read reviews on their phones.

Source: Statista

88% Of Executives View Reputation Risk As A Leading Business Problem

Reputation management statistics indicate a company's reputation doesn't affect just the clients. Prospective team members likewise take a look at ratings and take a look at reviews.

Source: Deloitte

Google Accounts For 57.5 Percent Of All Reviews Across The Globe

Google is in the lead here, followed by Facebook as a far-off second.

Here's the online reviews distribution rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

77% Of Buyers Don't Rely On Reviews That Are Older Than 3 Months

Consumers don't care how excellent your service or product was in the past. Part of why online reviews matter is because they are fresh and relevant.

Consumers understand businesses lose their touch all the time, which is why most of them consider older reviews irrelevant.

It is for this reason that businesses need to be continuously asking for reviews.

Source: Statuslabs

The Majority Of Consumers Aged 25-34 Wrote Reviews

According to Statista, the younger generations are plainly the more vocal ones.

Source: Statista