Over Half Of Customers Aged 25-34 Wrote Reviews

According to Statista, the more youthful generations are unsurprisingly the more vocal ones.

Source: Statista

88% Of Executives Regard Reputation Risk As A Top Business Problem

Reputation management statistics show a company's reputation doesn't affect just the consumers. Prospective employees likewise look at rankings and read reviews.

Source: Deloitte

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member

The 86% of companies question the integrity of online reviews. However, they realize the massive effect user scores have on their business. Unfavorable client or employee reviews can affect 90% of job seekers.

Source: Career Arc

More Than Half Of Consumers Won't Use A Company If It Has Less Than A 4 Star Score

This stat is among lots of that illustrate the significance of online scores. Now that news of customer satisfaction travels this fast, keeping your consumers delighted is more vital than ever.

57% of consumers have actually searched for companies with more than 4 stars in 2018, which is up from 48% in 2017.

11 percent looked only for businesses with a perfect five star ranking.

Source: Brightlocal

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Organization

The star rating is the first thing customers see. Still, users focus on other factors too, like the amount, recency, length, and sentiment of reviews. Each of these alone affects more than a 3rd of US customers.

Source: Statista

53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews

Online review stats reveal that 63% of consumer reviews go on without a reply. That's too bad, because those businesses are losing consumers that way.

Source: Review Trackers

60 Percent Of Customers Consult Blog And Social Network Reviews On Their Mobile Phones Before Shopping

In-store shopping is affected considerably by blogs and reviews on social media. With men being two times as likely to be affected than women.

Reviews and ranking data show individuals value the opinion of peers more than any other material.

Source: Collective Bias

67% Of Consumers Say Reviews Are A "Very Important" Factor When Selecting A Solution Provider

Reviews have a huge impact on their decision when customers have to pick a solution provider.

Source: DemandGenReport

15 Percent Of Users Don't Trust Businesses Without Having Online Reviews

No trust suggests no interactions. 15 percent of potential consumers will not even think about working with a business they can't discover viewpoints about.

Source: Statuslabs

52% Of Customers Trust A Product More If It Has Unfavorable Reviews As Well

We already discussed the positive and negative reviews and their impact on consumers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are phony. People anticipate to see some negative reviews.

Source: Capterra

Positive Reviews Motivate 68% Of Consumers To Use Local Businesses

Since the huge bulk of consumers check out reviews, you would want yours to be appealing to brand-new clients? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

61% Of Regional Businesses Have An Average Ranking Of 4 Or 5 Stars

Overall two thirds of companies have good and outstanding scores. Only 5% of businesses have a rating below 3 stars.

Source: Brightlocal

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Due To The Fact That They Desire To Buy A Service Or An Item And Want To Get The Truth About The Businesses Products And Services, 82 Percent Of Customers Check Out Review Websites.

Review sites are locations that customers go to get the facts about a item, business or service . Users come due to the fact that they have currently formed a buying decision. The majority of them (89 percent) buy within a week of their visit. And 29 percent do so in 24 hours.

Source: RevLocal