Consumers Might Invest 31% More With A Business That Has Fantastic Reviews

Take notice of this fact. The better other users describe your service or product, the more money you can charge and customer review stats reveal to us precisely just how much more.

Source: Martech Zone

73 Percent Of Consumers Think Written Reviews Are More Vital Than Star And Number Ratings

Online review stats make it clear people aren't satisfied with ratings alone.

Client reviews make the stats appear more genuine which is what the would-be consumers are searching for. Nearly a third of consumers state written reviews are the only feature that makes them believe the sites' reviews are beneficial and pertinent.

Source: Fan and Fuel

More Than 4 Negative Reviews About A Business Or Service Might Decrease Sales By 70%

One negative review suffices for 35% of a site's visitors to decide not to buy. Three negative reviews can cost a business 59 percent fewer sales.

Of course, they can be compensated by the sheer number of positive reviews you get.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

88% Of Americans Reported That Product Reviews Were The Most Prominent Factor When Buying Home Electronics

Stats reveal that reviews were more successful than Television ads at 37%, social media at 23% and display advertisements at 49%.

Source: Statista

70% Of Customers Need To Check Out A Minimum Of 4 Reviews Before They Can Trust A Business

Four reviews may be too few. The majority of people read a lot more reviews to get a clear view of how business is actually doing. Don't depend on that figure alone.

Source: Brightlocal

53% Of Consumers Expect Businesses To Reply Within A Week To Unfavorable Reviews

Online review statistics clarify that 63% of customer reviews stay without a response. That's too bad, since those businesses are losing consumers that way.

Source: Review Trackers

71% Of Millennials Browse Customer Reviews Of Professional Services

More than half of all people in need of an expert service turn to online reviews.

According to online reviews stats, 59% used online reviews to select a medical professional or a legal representative.

Young people (age 18-35) are even more inclined to employ a professional based on online reviews. Only 19% of millennials will think about hiring a lawyer without any.

Source: Thomson Reuters

53 Percent Of Americans Consider Item Reviews And Ratings As The Most Vital Part Of The Online Shopping Experience In 2018.

Today's shoppers are smart and want the very best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the purchasing decision.

Source: Statista

89% Of Customers Review A Businesses Reactions To Reviews

Not only do a lot of individuals check out the review replies, 30% of them value them highly. Almost 96% read the feedback to their own reviews.

Source: Brightlocal

91 Percent Of Millennials Have Confidence In Online Reviews As Much As Family And Friends

Online review stats position customers' reviews as the most reliable source of suggestions. Online reviews generally carry the very same weight as guidance from friends and family.

Source: Brightlocal

95% Of Unhappy Customers Will Return To A Business If A Business Deals With Problems Rapidly And Effectively

Customers do not expect you to be perfect. They do expect you to remedy things when they go wrong. If there's nothing else a company can do to fix a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

US Buyers Consider "Product Performance" To Be The Most Useful Info In Product Reviews

When individuals read reviews, they focus on various elements of the shopping experience. But according to online review statistics, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of USA customers.

Source: Statista

Software Application Reviews Impact Over 98 Percent Of All Purchasers

18% of software application buyers consider reviews to be a vital factor in the purchase process. Software application reviews have no effect whatsoever on just 2 percent of consumers. Two-thirds of them read more than six reviews to decide and 14% of them read more than 20 reviews.

Source: Capterra

Many Local Businesses Have An Average Of 39 Google Reviews

Individuals like to share their experience after they have visited a vendor. Online review trends show people choose to comment if they had a positive experience, instead of a mediocre or unfavorable one.

Source: Brightlocal

Customer Reviews On Items Are Trusted Nearly 12 Times More Than The Manufacturers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. Individuals trust other individuals opinions before they ever trust what the manufacturer states. The reason, manufacturers' descriptions are basically advertisements.

Source: Martech Zone

More Than Half Of Customers Won't Utilize A Business If It Has Less Than A 4 Star Ranking

This stat is among many that highlight the value of online ratings. Now that news of client fulfillment travels this fast, keeping your customers delighted is more vital than ever.

57% of customers have actually searched for companies with more than four stars in 2018, which is up from 48 percent in 2017.

Moreover, 11 percent looked only for services with an ideal five star rating.

Source: Brightlocal

Facebook Reviews Impact More Than 50 Percent Of Consumers' Purchasing Decisions

Facebook is currently the most popular social network which can also affect our purchasing preferences.

According to social reviews data, Facebook affects over half of users' purchase decisions.

Facebook reviews statistics reveal that four out of 5 users are most likely to trust a local business if it has positive reviews.

Source: RevLocal