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Just 6 Percent Of Consumers Don't Rely On Consumer Reviews At All
According to client review data, a whopping 19 percent of customers always rely on online reviews and never ever a make a purchase without reading reviews.
Source: Statista
If A Business Manages To Resolve Problems Quickly And Effectively, 95% Of Unsatisfied Clients Will Return To A Company
Customers don't expect you to be perfect. They do expect you to resolve things when they go wrong. If there is nothing else a company can do to fix a problem, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday
Online Product Reviews About An Item Can Amplify Its Conversion Rate By An Unprecedented 270%
User review statistics reveal the purchase possibility for a product with 5 reviews is 270 percent higher than the very same item without reviews.
Source: Spiegel Research Center
82% Of Customers Visit Review Websites Because They Want To Buy A Product Or A Service And Wish To Get The Facts About Business Services And Products.
Users come due to the fact that they have currently formed a purchase decision. The bulk of them (89 percent) buy within a week of their visit.
Source: RevLocal
63.6% Of Customers Visit Google To Read Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
These online review stats show the basic popularity of a website can just go so far when it comes to trust.
Source: Review Trackers
72% Of Customers Will Not Take Action Before They Read Some Reviews
Regardless of how appealing your marketing is, you still require customer reviews. There is no other way around it. Clients are still willing to hear you out, but they trust other people more.
Source: My Testimonial Engine
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Business
The star ranking is the first thing customers see. Still, users focus on other elements too, like the quantity, recency, length, and sentiment of reviews. Each of these alone influences more than a third of US customers.
Source: Statista
Facebook Reviews Impact More Than 50 Percent Of Customers' Purchasing Decisions
Facebook is presently the most popular social network which can likewise influence our buying decisions.
According to social reviews stats, Facebook impacts the majority of users' purchase decisions.
Facebook reviews stats reveal that 4 out of five users are more likely to rely on a local business if it has positive reviews.
Source: RevLocal
53% Of Americans Consider Product Reviews And Scores As The Most Crucial Part Of The Online Shopping Experience In 2018.
Today's shoppers are wary and want the best bang for their dollar. It's no surprise that they consider reading reviews as a big part of the buying decision.
Source: Statista
95 Percent Of Travelers Read Online Reviews Prior To Scheduling Travel Related Services
Leisure and business travelers alike check out reviews to form an opinion. Business travelers check out an average of 5 reviews vs. 6-7 for leisure tourists. 59% of all travelers report that they check out reviews 'always' or 'extremely frequently'.
Source: Trust You
70% Of Consumers Choose To Find Out About A Business By Means Of Reviews And Posts, Instead Of Ads
Ads are all well and good, but it deserves attempting a different approach too. Reviews are without a doubt the very best way to find the truth about a service or product.
Source: Statuslabs
61 Percent Of Regional Businesses Have A Typical Score Of 4 To 5 Stars
Overall 2 out of 3 companies have excellent and awesome scores. Just 5% of companies have a rating listed below three stars.
Source: Brightlocal