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89% Of Consumers Browse A Businesses Replies To Reviews
Not only do a lot of clients read the review replies, 30% of them hold them in high regard. Almost 96% read the reactions to their own reviews.
Source: Brightlocal
15 Percent Of Consumers Do Not Trust Businesses With No Online Reviews
No trust implies no interactions. 15% of possible clients won't even consider doing business with a business they can't discover opinions about.
Source: Statuslabs
Google Accounts For 57.5% Of All Reviews World Wide
Google is the clear winner as far as distribution goes, however they are not the only ones in the game.
These the online reviews circulation rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.
Source: Review Trackers
89% Of Individuals Want To Read Reviews Using Their Smartphones
Be it via an app or a mobile web browser, clients choose to read reviews on their phones.
Source: Statista
91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member
The 86% of businesses question the integrity of online reviews. Nevertheless, they realize the massive impact user ratings have on their business. Undesirable client or employee reviews can affect 90% of job seekers.
Source: Career Arc
88% Of Executives Regard Reputation Risk As A Top Business Concern
Reputation management statistics show a company's reputation doesn't impact simply the consumers. Potential team members also look at rankings and take a look at reviews.
Source: Deloitte
67% Of Customers Report Reviews Are A "Extremely Crucial" Factor When Choosing A Solution Provider
When consumers have to choose a solution provider, reviews have a massive effect on their decision.
Source: DemandGenReport
71% Of Millennials Search Customer Reviews Of Professional Services
More than half of all people in need of an expert service turn to online reviews.
According to online reviews statistics, 59% used online reviews to pick a lawyer or a doctor.
Younger people (age 18-35) are much more likely to work with an expert based on online reviews. Only 19% of millennials will consider hiring a lawyer without any.
Source: Thomson Reuters
73 Percent Of Consumers Think Customer Reviews Are More Crucial Than Star And Number Scores
Online review data make it clear individuals aren't satisfied with ratings alone.
Consumer reviews make the statistics appear more genuine which is what the prospective customers are trying to find. Nearly a 3rd of customers say written reviews are the only function that makes them think the websites' reviews are helpful and appropriate.
Source: Fan and Fuel
Reviews Published On Twitter Can Help Boost Online Sales By 6.46%
Online review stats reveal that reviews shared on Twitter, do more to increase sales than those on any other social network.
Source: Yotpo
70 Percent Of Consumers Choose To Discover A Business By Means Of Posts And Reviews, Rather Than Ads
Ads are all well and good, but it deserves trying a different approach also. Reviews are without a doubt the best method to discover the truth about a product or service.
Source: Statuslabs
77% Of Customers Don't Trust Reviews That Are Older Than 3 Months
Customers don't care how great your product or service was in the past. Because they are relevant and fresh, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why most of them regard older reviews irrelevant.
It is for this reason that companies should to be constantly asking for reviews.
Source: Statuslabs
Software Application Reviews Impact Over 98% Of All Buyers
18% of software application purchasers consider reviews to be a necessary factor in the purchase process. Software reviews have no impact whatsoever on only 2% of consumers. Two-thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra