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Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than 2 thirds of consumers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.
Source: Moz
A Single Business Review Can Raise Its Conversions By 10 Percent
Online review stats show user-generated content can do wonders in terms of conversions.
A single review can have a massive impact on your business.
A hundred reviews can increase your conversion rates by as much as 37 percent. Two hundred can provide an astonishing 44 percent boost.
Source: RevLocal
91 Percent Of Millennials Trust In Online Reviews As Much As Friends And Family
Online review statistics put customers' reviews as the most credible source of recommendations. Online reviews typically bring the very same weight as guidance from loved ones.
Source: Brightlocal
If A Business Handles Problems Rapidly And Efficiently, 95% Of Unhappy Customers Will Go Back To A Business
Consumers do not anticipate you to be perfect. They do expect you to remedy things when they go wrong. If there is nothing else a company can do to resolve an issue, a simple coupon can say "We're sorry" in a more appealing way.
Source: SocialMediaToday
77% Of Buyers Don't Rely On Reviews That Are Older Than 3 Months
Consumers don't care how excellent your product or service was in the past. Since they are fresh and relevant, is part of why online reviews matter.
Customers know businesses lose their touch all the time, which is why most of them consider older reviews unimportant.
It is for this reason that companies ought to be constantly asking for reviews.
Source: Statuslabs
88% Of Executives Regard Reputation Risk As A Leading Business Problem
Reputation management statistics show a company's reputation does not affect just the clients. Prospective team members also take a look at scores and read reviews.
Source: Deloitte
73% Of Customers Believe Consumer Reviews Are More Important Than Star And Number Rankings
Online review stats make it clear people aren't pleased with ratings alone.
Customer reviews make the statistics appear more authentic which is what the prospective consumers are searching for. Nearly a third of consumers say written reviews are the only feature that makes them believe the websites' reviews are helpful and pertinent.
Source: Fan and Fuel
82 Percent Of Consumers Check Out Review Sites Since They Wish To Buy A Service Or A Product And Wish To Get The Truth About Business Product Or Services.
Review websites are locations that customers go to get the truth about a service, business or item . Users come since they have actually already formed a buying decision. The bulk of them (89 percent) purchase within a week of their visit. And 29 percent do so in 24 hours.
Source: RevLocal
86% Of Consumers Would Think About Composing A Review For A Business
Your consumers are your most important resource, and it's not just because of the money they invest at your business. If you provide a great experience, they will want to share it.
Source: Brightlocal
71% Of Millennials Browse Customer Reviews Of Professional Services
More than half of all people in need of an expert service rely on online reviews.
According to online reviews data, 59% used online reviews to choose a legal representative or a medical professional.
Young people (age 18-35) are a lot more likely to employ a professional based on online reviews. Only 19% of millennials will consider hiring an attorney without any.
Source: Thomson Reuters
91% Of Companies Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee
The 86% of companies doubt the integrity of online reviews. However, they recognize the huge effect user ratings have on their business. Unfavorable customer or staff member reviews can affect 90% of job seekers.
Source: Career Arc