If A Company Makes An Effort To Resolve Issues Rapidly And Effectively, 95% Of Unhappy Clients Will Go Back To A Business

Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to resolve things. If there is absolutely nothing else a business can do to deal with a concern, a simple coupon can say "We are sorry" in a more enticing way.

Source: SocialMediaToday

Google Represents 57.5 Percent Of All Reviews Worldwide

As can be anticipated, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here are the online reviews circulation rankings:

Google with 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

70 Percent Of Customers Choose To Find Out About A Business Via Reviews And Short Articles, Rather Than Advertisements

Advertisements are all well and good, however it deserves attempting a different approach too. Reviews are without a doubt the best way to discover the truth about a product or service.

Source: Statuslabs

A One Star Boost In Score Can Cause A 5% To 9% Increase In Business Income

Businesses that treat consumers well generally succeed, review sites help make sure of that.

Source: Statuslabs

15 Percent Of People Do Not Trust Businesses Without Having Online Reviews

No trust implies no interactions. 15% of possible consumers won't even consider doing business with a business they can't find viewpoints about.

Source: Statuslabs

Reviews Are The Most Important Part Of The Purchase Choice For Over 90% Of US Clients

24% of US buyers consider reviews as 'incredibly influential'.

To show the significance of online reviews and ratings, did you know that 81% of consumers will pay more for an item with reviews and those exact same customers are also going to accept slower shipping times for such products.

Source: Turntonetworks

Consumers Could Invest 31% More With A Business That Has Great Reviews

Pay attention to this fact. The better other users describe your product and services, the more money you can charge and consumer review stats show us precisely how much more.

Source: Martech Zone

Half Of All Millennial's "Always" Check Out Online Reviews For Businesses

More youthful people know the worth of being informed. User-generated material has an unassailable effect on customers.

If businesses stop to consider the power of consumer reviews over millennials, they will understand what they've been losing out on. Older individuals are different though, just 6% of people aged 55 or older check out reviews.

Source: Brightlocal

Since They Want To Acquire An Item Or A Service And Want To Get The Truth About The Businesses Items And Services, 82% Of Customers Check Out Review Sites.

Users come since they have already formed a buying decision. The majority of them (89 percent) buy within a week of their visit.

Source: RevLocal

53% Of Consumers Expect Companies To Reply Within A Week To Unfavorable Reviews

Online review statistics reveal that 63% of consumer reviews stay without a response. That's too bad, since those businesses are losing clients that way.

Source: Review Trackers

88% Of Americans Declared That Product Reviews Were The Most Prominent Factor When Buying Home Electronic Devices

Statistics reveal that reviews were more successful than TV ads at 37%, social media at 23% and display ads at 49%.

Source: Statista

98 Percent Of Yelp's Website Visitors Purchased From A Business They Found On The Website

Usually, 142 million consumers visit Yelp every month. If you have not claimed your free Yelp business page, this is as great a time as any.

Source: RevLocal

83% Of Clients Don't Trust Advertising

The traditional channels to reach customers aren't as prominent as they utilized to be. Many users who no longer trust ads choose to focus on customers' recommendations online.

Source: Statuslabs

30% Of Consumers Feel Favorable To A Company Which Responds To Online Reviews

Keeping in touch with your customers creates trust. Even something as basic as reacting to their reviews and remarks can make them feel appreciated.

As you might anticipate, clients who feel this way are ready to spend more cash with a company.

Source: Statuslabs

More Than Four Negative Reviews About A Company Or Service Might Reduce Sales By 70%

One negative review is enough for 35 percent of a site's visitors to decide not to buy. Three negative reviews can cost a business 59% less sales.

Obviously, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

67% Of Consumers Claim Reviews Are A "Very Important" Factor When Selecting A Solution Provider

When consumers have to select a service provider, reviews have a massive effect on their decision.

Source: DemandGenReport