30% Of Clients Feel Comfortable With A Business Which Reacts To Online Reviews

Staying connected with your customers establishes trust. Even something like responding to their remarks and reviews can make them feel valued.

As you might expect, customers who feel this way are happy to invest more cash with a business.

Source: Statuslabs

If They Were Asked, 77% Of Consumers Would Most Likely Submit A Review

More than a 35% would leave a review to advise others about their client experience and 24% would undoubtedly direct their review to the business itself.

Over a 26% would be willing to give a review to help other people with their decision making process.

Source: Podium

53% Of Customers Expect Businesses To Respond Within A Week To Unfavorable Reviews

Online review stats clarify that 63% of consumer reviews go on without a reply. That's regrettable, due to the fact that those companies are losing customers that way.

Source: Review Trackers

52% Of Consumers Trust A Product More If It Has Unfavorable Reviews Also

We already touched upon the positive and negative reviews and their effect on customers. However, all products have their faults, it raises red flags that perhaps the reviews are phony if all of a products reviews are favorable. Customers expect to see some negative reviews.

Source: Capterra

Only 44 Percent Of Local Businesses Have Actually Claimed Their Google My Business Listing

That's 56 percent of your competition that aren't making the most of their listing.

While business listings on the major review platforms are free, a remarkably low number of businesses in fact make use of them.

Although we now know why consumer reviews are so effective, many businesses apparently do not.

Source: LsaInsider

If A Business Makes An Effort To Solve Issues Rapidly And Effectively, 95% Of Unsatisfied Consumers Will Return To A Company

Consumers do not expect you to be perfect. When things go wrong, they do anticipate you to fix things. If there is nothing else a business can do to deal with a problem, a simple coupon can say "We're sorry" in a more appealing way.

Source: SocialMediaToday

Just 6% Of Consumers Do Not Rely On Customer Reviews At All

According to consumer review data, a whopping 19 percent of customers constantly rely on online reviews and never ever a buy without checking out reviews initially.

Source: Statista

88% Of Americans Revealed That Product Reviews Were The Most Influential Factor When Purchasing Home Electronic Devices

Data reveal that reviews were more successful than Television advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista

Consumer Reviews On Products Are Trusted Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the makers' description. Individuals trust other peoples viewpoints before they ever trust what the maker states. The reason, producers' descriptions are essentially ads.

Source: Martech Zone

71% Of Millennials Browse Consumer Reviews Of Professional Services

More than half of all people in need of a professional service turn to online reviews.

According to online reviews data, 59% used online reviews to select an attorney or a medical professional.

Young people (age 18-35) are a lot more inclined to employ an expert based on online reviews. Just 19% of millennials will consider hiring a legal representative without any.

Source: Thomson Reuters

77% Of Individuals Don't Rely On Reviews That Are Older Than 3 Months

Clients don't care how good your product or service was in the past. Part of why online reviews matter is due to the fact that they are fresh and relevant.

Consumers understand businesses lose their touch all the time, which is why most of them find older reviews irrelevant.

It is for this reason that companies ought to be continuously requesting reviews.

Source: Statuslabs

More Than 4 Negative Reviews About A Business Or Product May Reduce Sales By 70%

One negative review suffices for 35% of a website's visitors to decide not to buy. 3 negative reviews can cost a business 59% less sales.

Of course, they can be compensated by the sheer number of positive reviews you receive.

"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin

Source: Martech Zone

15 Percent Of People Do Not Trust Businesses With No Online Reviews

No trust means no interactions. 15 percent of potential customers will not even consider doing business with a business they can't discover opinions about.

Source: Statuslabs

67% Of Customers Claim That Reviews Are A "Very Crucial" Factor When Selecting A Service Provider

When customers have to choose a solution provider, reviews have a huge influence on their decision.

Source: DemandGenReport

53 Percent Of Americans Consider Item Reviews And Ratings As The Most Vital Part Of The Online Shopping Experience In 2018.

Today's consumers are wary and desire the very best bang for their buck. It's no wonder that they consider reading reviews as a huge part of the purchasing decision.

Source: Statista