If A Business Takes Care Of Issues Rapidly And Effectively, 95% Of Disappointed Consumers Will Go Back To A Business

Customers do not expect you to be perfect. They do expect you to fix things when they go wrong. If there's absolutely nothing else a company can do to solve an issue, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

Reviews Are The Most Crucial Part Of The Purchase Decision For Over 90% Of American Consumers

24% of US consumers consider reviews as 'very influential'.

To show the importance of online reviews and rankings, did you understand that 81% of customers will pay more for an item with reviews and those exact same customers are also willing to accept slower shipping times for such products.

Source: Turntonetworks

70 Percent Of Consumers Choose To Discover A Business By Means Of Short Articles And Reviews, Rather Than Ads

Advertisements are all well and good, but it deserves trying a different approach also. Reviews are by far the very best way to discover the truth about a service or product.

Source: Statuslabs

91% Of Businesses Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of companies question the integrity of online reviews. However, they realize the enormous effect user scores have on their business. Undesirable customer or employee reviews can affect 90% of job seekers.

Source: Career Arc

The Average Review Length Has Actually Become 65% Much Shorter Since 2010

Presently reviews are shorter, simpler, and more straight to the point. The length of a review in 2019 is proportionate to that of a twitter tweet.

Source: Review Trackers

67% Of Consumers Claim That Reviews Are A "Very Important" Factor When Selecting A Solution Provider

Reviews have a huge impact on their decision when consumers have to select a service provider.

Source: DemandGenReport

Favorable Reviews Motivate 68 Percent Of Consumers To Use Local Businesses

Since the huge bulk of customers check out reviews, you would want yours to be appealing to new clients? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Just 6% Of Consumers Do Not Trust Client Reviews At All

According to consumer review data, a tremendous 19% of customers constantly rely on online reviews and never a make a purchase without reading reviews.

Source: Statista

Just 44% Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the major review platforms are complimentary, a surprisingly low number of companies really use them.

Although we now know why customer reviews are so powerful, a lot of businesses apparently don't.

Source: LsaInsider

Online Product Reviews About An Item Can Boost Its Conversion Rate By More Than 270%

User review stats reveal the purchase possibility for a product with five reviews is 270 percent higher than the very same item without reviews.

Source: Spiegel Research Center

Almost All Consumers, Who Use Online Reviews, Read Them Early In The Purchasing Process

Let's say you want to purchase a brand-new vehicle and there are a number of models which fit your criteria. How do you pick the very best one for you? Well, you read the reviews.

With the help of other people, you manage to decide on one that works for you. That's how positive reviews transform customers into clients.

Source: Consumer Affairs

Reviews Are The Third Most Prominent Ranking Aspect For Google's Local 3 Pack

Review signals (quantity, variety, etc.) account for 15.44% of Google's algorithm for local ranking.

Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more crucial than reviews as far as ranking elements go for the local 3 pack.

Source: Moz

74% Of Local Businesses Have At A Minimum, One Google Review

One review is far from adequate to enhance your website's SERP ranking.

Taking a look at online ratings stats, we found out that a business requires to have approximately 40 reviews before buyers "Award" it with a star.

Source: Brightlocal

88% Of Americans Reported That Product Reviews Were The Most Influential Factor When Purchasing Home Electronics

Stats reveal that reviews were more effective than TV advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista

A One Star Increase In Ranking Can Lead To A 5% To 9% Increase In Business Earnings

Businesses that treat consumers fairly typically succeed, review websites help ensure of that.

Source: Statuslabs

54% Of Americans Pay The Most Attention To The Average Star Score Of A Local Organization

The star ranking is the first thing customers see. Still, users focus on other elements as well, like the quantity, recency, length, and sentiment of reviews. Each of these alone affects more than a third of USA customers.

Source: Statista

Unfavorable Reviews Can Improve Conversion By Up To 85%

It sounds crazy, however negative reviews can be a positive factor for users to spend more time on your site. According to online review statistics, individuals spend more than 5 times as long on a website when they read negative reviews.

When there are a mix of positives and negatives, more than two-thirds of users trust reviews more. If there aren't any unfavorable ones, a frustrating 95% suspect censorship or fabricated reviews.

Source: Reevoo