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Online Item Reviews About An Item Can Raise Its Conversion Rate By A Whopping 270 Percent
User review statistics reveal the purchase likelihood for a product with 5 reviews is 270% higher than the exact same product without reviews.
Source: Spiegel Research Center
Online Reviews Affect 67.7% Of Customer Purchasing Decisions
More than two-thirds of consumers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
53 Percent Of Americans Consider Product Reviews And Ratings As The Most Essential Part Of Online Shopping.
Today's shoppers are wary and want the very best bang for their dollar. It's no surprise that they consider checking out reviews as a huge part of the purchasing decision.
Source: Statista
91 Percent Of Millennials Have Faith In Online Reviews As Much As Friends And Family
Online review statistics position customers' reviews as the most reliable source of suggestions. Online reviews normally bring the same weight as guidance from family and friends.
Source: Brightlocal
30% Of Consumers Feel Favorable To A Company Which Reacts To Online Reviews
Corresponding with your consumers establishes trust. Even something as basic as responding to their reviews and remarks can make them feel valued.
As you may expect, clients who feel this way are happy to invest more money with a company.
Source: Statuslabs
89% Of Customers Browse A Businesses Feedback To Reviews
Not only do most clients check out the review replies, 30% of them hold them in high regard. Practically 96% read the replies to their own reviews.
Source: Brightlocal
15% Of Clients Do Not Trust Businesses Without Any Online Reviews
No trust means no interactions. 15 percent of potential customers will not even think about working with a business they can't find viewpoints about.
Source: Statuslabs
Favorable Reviews Motivate 68 Percent Of Customers To Use Local Businesses
Given that the huge bulk of consumers check out reviews, you'd want yours to be appealing to brand-new clients, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
70 Percent Of Consumers Need To Check Out At Least Four Reviews Before They Can Rely On A Business
4 reviews may be too few. Most people check out many more reviews to get an idea of how the business is really doing. Don't depend upon that fact alone.
Source: Brightlocal
When Purchasing Home Electronics, 88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor
Stats reveal that reviews were more effective than TV ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
52% Of Customers Rely On A Product More If It Has Unfavorable Reviews As Well
We already discussed the negative and positive reviews and their result on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are fake. Consumers expect to see some unfavorable reviews.
Source: Capterra
71% Of Millennials Search Customer Reviews Of Expert Services
Majority of all people in need of a professional service rely on online reviews.
According to online reviews data, 59% utilized online reviews to choose a medical professional or an attorney.
Younger people (age 18-35) are a lot more likely to hire an expert based on online reviews. Only 19% of millennials will consider hiring a lawyer without any.
Source: Thomson Reuters
Reviews Published On Twitter Can Help Improve Sales By 6.46%
Online review data reveal that reviews shared on Twitter, do more to increase sales than those on any other social media platform.
Source: Yotpo
95% Of Disappointed Clients Will Return To A Company If A Company Takes Care Of Issues Quickly And Efficiently
Customers don't anticipate you to be perfect. When things go wrong, they do expect you to fix things. If there's nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more attractive way.
Source: SocialMediaToday