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89% Of Individuals Like To Read Reviews On Their Mobile Phones
Be it by means of an app or a mobile browser, folks prefer to read reviews on their smart phones.
Source: Statista
98% Of Yelp's Website Visitors Bought From A Business They Discovered On The Site
Generally, 142 million customers go to Yelp every month. This is as excellent a time as any if you haven't declared your free Yelp business page.
Source: RevLocal
If A Company Manages To Fix Problems Quickly And Effectively, 95% Of Disappointed Clients Will Go Back To A Business
Clients don't expect you to be perfect. They do expect you to remedy things when they go wrong. If there is absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
Facebook Reviews Affect More Than 50 Percent Of Consumers' Purchasing Decisions
Facebook is presently the most popular social media which can likewise affect our buying decisions.
According to social reviews data, Facebook impacts the majority of users' purchase decisions.
If it has favorable reviews, Facebook reviews statistics expose that 4 out of 5 users are likely to rely on a local business.
Source: RevLocal
77% Of Consumers Do Not Rely On Reviews That Are Older Than 3 Months
Clients don't care how excellent your service or product was in the past. Because they are relevant and fresh, is part of why online reviews matter.
Consumers know businesses lose their touch all the time, which is why the majority of them consider older reviews unimportant.
It is for this reason that businesses need to be constantly asking for reviews.
Source: Statuslabs
Favorable Reviews Motivate 68 Percent Of Consumers To Use Local Businesses
Because the huge bulk of customers read reviews, you would want yours to be enticing to brand-new consumers, right? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
74% Of Regional Businesses Have At Least 1 Google Review
One review is far from sufficient to improve your site's SERP ranking.
Looking at online scores data, we learnt that a company requires to have an average of 40 reviews before visitors "Award" it with a star.
Source: Brightlocal
63.6% Of Customers Visit Google To Check For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
These online review statistics reveal the general popularity of a site can only presume when it pertains to trust.
Source: Review Trackers
60 Percent Of Customers Check Out Blog And Social Media Network Reviews On Their Cell Phones Prior To Shopping
In-store shopping is influenced significantly by blogs and reviews on social media. With men being two times as likely to be affected than ladies.
Reviews and rating stats reveal individuals value the viewpoint of peers more than any other content.
Source: Collective Bias
52% Of Consumers Rely On A Product More If It Has Unfavorable Reviews As Well
We already discussed the positive and negative reviews and their effect on consumers. Nevertheless, all products have their faults, it raises red flags that perhaps the reviews are fake if all of a products reviews are positive. Consumers anticipate to see some negative reviews.
Source: Capterra
A One Star Increase In Ranking Can Cause A 5% To 9% Boost In Business Profits
Businesses that treat consumers fairly usually prosper, review websites help make sure of that.
Source: Statuslabs