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61% Of Regional Businesses Have An Average Rating Of 4 To 5 Stars
Typically 2 out of 3 businesses have good and awesome scores. Just 5% of companies have a score listed below 3 stars.
Source: Brightlocal
63.6% Of Customers Check Out Google To Look For Reviews Of A Business
Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) last.
When it comes to trust, these online review stats show the basic popularity of a site can just go so far.
Source: Review Trackers
More Than Half Of Customers Will Not Utilize A Business If It Has Less Than A 4 Star Rating
This stat is among many that highlight the significance of online scores. Now that news of client complete satisfaction travels this quick, keeping your consumers delighted is more crucial than ever.
57 percent of customers have looked for business with more than four stars in 2018, which is up from 48 percent in 2017.
11 percent looked just for organizations with a best five star ranking.
Source: Brightlocal
89% Of Customers Browse A Businesses Replies To Reviews
Not only do the majority of customers check out the review replies, 30% of them highly value them. Almost 96% read the responses to their own reviews.
Source: Brightlocal
Online Reviews Affect 67.7% Of Customer Buying Decisions
More than 2 thirds of customers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.
Source: Moz
86 Percent Of Consumers Would Consider Composing A Review For A Business
Your clients are your most valuable resource, and it's not only because of the cash they spend at your business. They will be willing to share it if you give them a great experience.
Source: Brightlocal
Unfavorable Reviews Can Improve Conversion By As Much As 85%
It sounds insane, but negative reviews can be a positive force for users to devote more time on your website. According to online review data, people spend more than 5 times as long on a website when they read negative reviews.
When there are a mix of positives and negatives, more than two thirds of users trust reviews more. A frustrating 95% suspect censorship or fabricated reviews if there aren't any unfavorable ones.
Source: Reevoo
Favorable Reviews Encourage 68% Of Customers To Use Local Businesses
Since the large bulk of customers check out reviews, you'd want yours to be appealing to new customers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
US Buyers View "Product Performance" To Be The Most Useful Info In Product Reviews
They focus on various aspects of the shopping experience when individuals read reviews. But according to online review statistics, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality over time are the next couple of factors to consider for more than 50% of US consumers.
Source: Statista
95% Of Dissatisfied Customers Will Return To A Business If A Company Makes An Effort To Resolve Problems Rapidly And Effectively
Clients do not expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is absolutely nothing else a business can do to fix an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday
Consumers Might Invest 31 Percent More With A Business That Has Excellent Reviews
Take notice of this statistic. The better other users explain your product and services, the more money you can charge and consumer review statistics show us precisely just how much more.
Source: Martech Zone
88% Of Americans Claimed That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronics
Stats reveal that reviews were more helpful than Television ads at 37%, social media at 23% and display advertisements at 49%.
Source: Statista