64% Of Americans Agree That User-generated Content (customer Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who check out customer reviews, agree that it increases their buying confidence.

Organizations utilize the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

If A Business Handles Issues Quickly And Efficiently, 95% Of Unhappy Customers Will Return To A Business

Customers do not expect you to be perfect. They do expect you to remedy things when they go wrong. If there is nothing else a company can do to solve a problem, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

63.6% Of Customers Visit Google To Check For Reviews Of A Business

Thinking about the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the bottom of the list.

When it comes to trust, these online review stats show the basic appeal of a website can just go so far.

Source: Review Trackers

73 Percent Of Consumers Believe Consumer Reviews Are More Crucial Than Star And Number Ratings

Online review statistics make it clear individuals aren't satisfied with ratings alone.

Customer reviews make the stats appear more genuine which is what the potential customers are trying to find. Practically a 3rd of consumers say composed reviews are the only function that makes them think the sites' reviews are appropriate and useful.

Source: Fan and Fuel

Reviews Are The Most Crucial Part Of The Purchase Choice For Over 90% Of United States Customers

24% of US buyers consider reviews as 'exceptionally influential'.

To illustrate the significance of online reviews and ratings, did you understand that 81% of consumers will pay more for an item with reviews and those exact same customers are also happy to accept slower shipping times for such items.

Source: Turntonetworks

74 Percent Of Local Companies Have At A Minimum, One Google Review

One review is far from enough to improve your site's SERP ranking.

Taking a look at online scores statistics, we learnt that a business needs to have approximately 40 reviews before customers "Award" it with a star.

Source: Brightlocal

30% Of Clients Feel Favorable To A Business Which Responds To Online Reviews

Corresponding with your consumers develops trust. Even something as basic as responding to their remarks and reviews can make them feel valued.

As you may expect, clients who feel this way are going to spend more cash with a business.

Source: Statuslabs

Facebook Reviews Impact More Than 50% Of Consumers' Buying Decisions

Facebook is currently the most popular social network which can likewise influence our purchasing preferences.

According to social reviews stats, Facebook impacts the majority of users' purchase decisions.

If it has positive reviews, Facebook reviews stats expose that four out of 5 users are more likely to rely on a local business.

Source: RevLocal

70% Of Consumers Prefer To Learn About A Business Through Posts And Reviews, Rather Than Advertisements

Ads are all well and good, but it's worth attempting a different approach too. Reviews are by far the best way to discover the truth about a service or product.

Source: Statuslabs

71% Of Millennials Browse Consumer Reviews Of Professional Services

Majority of all individuals in need of an expert service turn to online reviews.

According to online reviews statistics, 59% used online reviews to select a doctor or a lawyer.

Younger people (age 18-35) are even more inclined to employ a professional based on online reviews. Only 19% of millennials will think about working with an attorney without any.

Source: Thomson Reuters

A Lone Business Review Can Raise Its Conversions By 10%

Online review stats show user-generated material can do miracles in regards to conversions.

A single review can have a substantial influence on your business.

A hundred reviews can boost your conversion rates by as much as 37 percent. 2 hundred can provide a mind-blowing 44 percent boost.

Source: RevLocal

91% Of Businesses Believe The Company's Star Rating Can Determine Whether They Win Or Lose A Prospective Team Member

The 86% of companies question the integrity of online reviews. Nonetheless, they realize the massive effect user rankings have on their business. Undesirable customer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

98% Of Yelp's Browsers Purchased From A Business They Found On The Site

Generally, 142 million consumers go to Yelp every month. If you haven't declared your totally free Yelp business page, this is as great a time as any.

Source: RevLocal

61% Of Local Businesses Have A Typical Score Of 4 To 5 Stars

Typically 2 out of 3 companies have good and awesome ratings. Only 5% of companies have a score listed below 3 stars.

Source: Brightlocal

Only 6 Percent Of Customers Don't Trust Consumer Reviews At All

According to client review stats, a massive 19 percent of consumers always trust online reviews and never a make a purchase without reading reviews initially.

Source: Statista

Google Accounts For 57.5 Percent Of All Reviews Around The World

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

These the online reviews circulation rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor with 8.4%, Yelp with 6.6% and Others at 8.6%.

Source: Review Trackers

86 Percent Of Consumers Would Think About Writing A Review For A Business

Your clients are your most important resource, and it's not just because of the cash they spend at your business. If you provide a good experience, they will want to share it.

Source: Brightlocal

Negative Reviews Can Increase Conversion By As Much As 85%

It sounds insane, but negative reviews can be a positive factor for users to spend more time on your site. According to online review statistics, individuals spend more than five times as long on a site when they read negative reviews.

More than two thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any unfavorable ones, a frustrating 95% suspect censorship or fabricated reviews.

Source: Reevoo