73% Of Consumers Believe Customer Reviews Are More Vital Than Star And Number Ratings

Online review statistics make it clear individuals aren't pleased with ratings alone.

Written reviews make the stats appear more authentic which is what the would-be clients are searching for. Practically a third of customers state written reviews are the only feature that makes them believe the sites' reviews are beneficial and pertinent.

Source: Fan and Fuel

91 Percent Of Millennials Have Faith In Online Reviews As Much As Family And Friends

Online review stats place customers' reviews as the most trustworthy source of suggestions. Online reviews usually carry the same weight as recommendations from friends and family.

Source: Brightlocal

53 Percent Of Americans Consider Item Reviews And Ratings As The Most Essential Part Of Online Shopping.

Today's buyers are wary and desire the very best bang for their buck. It's not surprising that that they consider checking out reviews as a big part of the buying decision.

Source: Statista

If A Company Manages To Solve Issues Quickly And Efficiently, 95% Of Unsatisfied Customers Will Return To A Company

Consumers do not anticipate you to be perfect. They do expect you to deal with things when they go wrong. If there is nothing else a business can do to resolve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

98% Of Yelp's Browsers Purchased From A Business They Found On The Site

Usually, 142 million customers go to Yelp monthly. This is as excellent a time as any if you haven't claimed your totally free Yelp business page.

Source: RevLocal

A Lot Of Local Businesses Have Approximately 39 Google Reviews

Individuals like to share their experience after they have visited a supplier. Online review trends show individuals prefer to comment if they had a positive experience, rather than a negative or average one.

Source: Brightlocal

72 Percent Of Clients Won't Take Action Before They Read Some Reviews

No matter how captivating your marketing is, you still require client reviews. There's no way around it. Clients are still happy to hear you out, however they trust other individuals more.

Source: My Testimonial Engine

82% Of Consumers Visit Review Websites Due To The Fact That They Wish To Buy A Service Or An Item And Wish To Get The Facts About The Businesses Products And Services.

Users come because they have currently formed a buying decision. The majority of them (89 percent) purchase within a week of their visit.

Source: RevLocal

95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Services

Leisure and business travelers alike check out reviews to form a viewpoint. Business tourists check out approximately 5 reviews vs. 6-7 for leisure travelers. 59percent of all tourists report that they read reviews 'always' or 'really often'.

Source: Trust You

52% Of Customers Rely On A Product More If It Has Negative Reviews Too

We already touched upon the negative and positive reviews and their result on customers. However, all products have their faults, it raises red flags that perhaps the reviews are fake if all of a products reviews are positive. Consumers anticipate to see some unfavorable reviews.

Source: Capterra

Clients Might Invest 31 Percent More With A Business That Has Excellent Reviews

Pay attention to this fact. The more detailed other users explain your service or product, the more money you can charge and consumer review stats show us exactly how much more.

Source: Martech Zone

63.6% Of Consumers Go To Google To Check For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) behind.

When it comes to trust, these online review statistics reveal the basic popularity of a website can only go so far.

Source: Review Trackers

USA Shoppers Consider "Product Performance" To Be The Most Valuable Detail In Product Reviews

When individuals check out reviews, they focus on various aspects of the shopping experience. But according to online review stats, 60% of them are most interested in the item's performance.

Customer satisfaction, product quality and quality over time are the next couple of considerations for more than 50% of American consumers.

Source: Statista

Negative Reviews Can Increase Conversion By As Much As 85 Percent

It sounds insane, but negative reviews can be a positive factor for users to devote more time on your site. According to online review data, individuals spend more than 5 times as long on a website when they check out negative reviews.

More than two-thirds of users trust reviews more when there are a mix of positives and negatives. If there aren't any negative ones, a frustrating 95 percent suspect censorship or fabricated reviews.

Source: Reevoo

Online Product Reviews About A Product Can Boost Its Conversion Rate By More Than 270%

User review statistics reveal the purchase probability for an item with five reviews is 270% higher than the very same item without reviews.

Source: Spiegel Research Center

If They Were Asked, 77% Of Customers Would Certainly Leave A Review

More than a 35% would post a review to inform others about their client experience and 24% would certainly direct their review to the business itself.

Over a 26% would be willing to submit a review to assist other people with their choice making process.

Source: Podium