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74 Percent Of Regional Businesses Have At Least One Google Review
A single review is far from sufficient to improve your website's SERP ranking.
Taking a look at online rankings stats, we learnt that a business needs to have an average of 40 reviews before users "Award" it with a star.
Source: Brightlocal
89% Of Customers Read A Businesses Replies To Reviews
Not only do a lot of consumers check out the review replies, 30% of them value them highly. Nearly 96% read the replies to their own reviews.
Source: Brightlocal
49 Percent Of Consumers Consider The Number Of Online Reviews As A Vital Consideration Of Their Purchasing Decision
Consumers value not only the quality or nature of the reviews, but they consider their number and recency too.
The share of consumers, who focus on the variety of reviews is currently at 46%.
Source: Brightlocal
89% Of Consumers Want To Read Reviews On Their Cell Phones
Be it through an app or a mobile internet browser, people today choose to read reviews on their mobile phones.
Source: Statista
USA Consumers View "Product Performance" To Be The Most Valuable Information In Product Reviews
They focus on different aspects of the shopping experience when individuals check out reviews. However according to online review stats, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality in time are the next couple of factors to consider for more than 50% of US clients.
Source: Statista
67% Of Customers Claim That Reviews Are A "Very Crucial" Factor When Choosing A Solution Provider
When customers need to select a service provider, reviews have a massive influence on their decision.
Source: DemandGenReport
More Than Four Negative Reviews About A Business Or Product Might Reduce Sales By 70%
One negative review is enough for 35 percent of a site's visitors to choose not to purchase. Three negative reviews can cost a business 59% fewer sales.
Of course, they can be compensated by the sheer variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
61 Percent Of Regional Businesses Have An Average Score Of 4 To 5 Stars
Overall two-thirds of companies have good and awesome rankings. Only 5% of businesses have a score listed below 3 stars.
Source: Brightlocal
53% Of Consumers Anticipate Businesses To Respond Within A Week To Negative Reviews
Online review stats show that 63% of consumer reviews stay without a reaction. That's too bad, because those companies are losing customers that way.
Source: Review Trackers
77% Of Clients Don't Rely On Reviews That Are Older Than Three Months
Customers don't care how excellent your service or product was in the past. Due to the fact that they are fresh and relevant, is part of why online reviews matter.
Consumers understand businesses lose their touch all the time, which is why the majority of them find older reviews irrelevant.
It is for this reason that businesses should to be constantly requesting reviews.
Source: Statuslabs
Customers Could Invest 31 Percent More With A Business That Has Terrific Reviews
Take note of this fact. The more detailed other users describe your services or product, the more cash you can charge and consumer review statistics show us precisely how much more.
Source: Martech Zone
70 Percent Of Customers Need To Check Out At Least 4 Reviews Before They Can Trust A Business
Four reviews may be too few. Many people check out many more reviews to get a better idea of how the business is really doing. Do not depend upon that fact alone.
Source: Brightlocal
Google Accounts For 57.5% Of All Reviews Around The Globe
Google is in the lead here, followed by Facebook as a distant second.
These are the online reviews circulation rankings:
Google with 57.5%, Facebook with 19%, TripAdvisor with 8.4%, Yelp at 6.6% and Others at 8.6%.
Source: Review Trackers
If A Company Handles Issues Rapidly And Efficiently, 95% Of Unsatisfied Consumers Will Go Back To A Company
Clients don't anticipate you to be perfect. When things go wrong, they do expect you to resolve things. If there's absolutely nothing else a company can do to deal with an issue, a simple coupon can say "We're sorry" in a more enticing way.
Source: SocialMediaToday