95% Of Unsatisfied Consumers Will Go Back To A Business If A Company Deals With Problems Rapidly And Efficiently

Clients do not anticipate you to be perfect. They do expect you to resolve things when they go wrong. If there is nothing else a business can do to solve a problem, a simple coupon can say "We are sorry" in a more appealing way.

Source: SocialMediaToday

86% Of Customers Would Consider Composing A Review For A Business

Your customers are your most important resource, and it's not just because of the money they spend at your business. If you give them an excellent experience, they will want to share it.

Source: Brightlocal

91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee

The 86% of companies doubt the integrity of online reviews. Nevertheless, they realize the massive impact user ratings have on their business. Unfavorable client or employee reviews can influence 90% of job seekers.

Source: Career Arc

64% Of Americans Agree That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who read consumer reviews, concur that it increases their buying confidence.

Companies use the reviews to improve their services and products.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

74% Of Local Companies Have At A Minimum, One Google Review

One review is far from enough to improve your site's SERP ranking.

Looking at online rankings statistics, we discovered that a business requires to have an average of 40 reviews before customers "Award" it with a star.

Source: Brightlocal

Majority Of Consumers Will Not Utilize A Service If It Has Less Than A 4 Star Ranking

This stat is among many that show the value of online scores. Now that news of consumer complete satisfaction travels this fast, keeping your consumers happy is more vital than ever.

57% of consumers have actually searched for business with more than four stars in 2018, which is up from 48 percent in 2017.

Additionally, 11% looked only for companies with an ideal five star score.

Source: Brightlocal

Online Reviews Impact 67.7% Of Consumer Purchasing Decisions

More than 2 thirds of customers agree online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making experience.

Source: Moz

Fifty Percent Of All Of The Millennial's "Always" Read Online Reviews For Companies

More youthful people understand the worth of being informed. User-generated content has an indisputable influence on customers.

If businesses stop to consider the power of consumer reviews over millennials, they will recognize what they've been missing out on. Older individuals are different though, only 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal

88% Of Executives Regard Reputation Risk As A Top Business Concern

Reputation management stats suggest a company's reputation does not affect just the consumers. Prospective employees also look at scores and read reviews.

Source: Deloitte

95 Percent Of Travelers Check Out Online Reviews Prior To Booking Travel Related Services

Leisure and business travelers alike read reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

83% Of All Young Clients Were Asked To Leave A Review Recently

Of those invited, 80% of clients did leave a review. In general, businesses have actually asked 66% of all consumers to post a review on their company.

Source: Brightlocal

60 Percent Of Customers Consult Blog And Social Network Reviews On Their Cell Phones Before Shopping

In-store shopping is affected considerably by blogs and reviews on social media. With males being twice as likely to be affected than ladies.

Reviews and score data show people value the viewpoint of peers more than any other material.

Source: Collective Bias

30% Of Consumers Feel Favorable To A Business Which Answers Online Reviews

Staying connected with your clients develops trust. Even something as basic as responding to their reviews and comments can make them feel valued.

As you might anticipate, clients who feel this way are going to invest more cash with a company.

Source: Statuslabs

91 Percent Of Millennials Trust Online Reviews As Much As Loved Ones

Online review stats put customers' reviews as the most reliable source of recommendations. Online reviews generally carry the same weight as advice from friends and family.

Source: Brightlocal

Google Accounts For 57.5 Percent Of All Reviews All Over The World

Google is in the lead here, followed by Facebook as a distant second.

Here are the online reviews circulation rankings:

Google at 57.5%, Facebook at 19%, TripAdvisor at 8.4%, Yelp with 6.6% and Others with 8.6%.

Source: Review Trackers

The Majority Of Popular Items Have A Typical Score Of 4.2 To 4.7

You can't make everybody happy, which is why perfect 5 star rankings are suspicious. Someone always has a little bit of a gripe. That's why it is unnatural to get perfect 5 star ratings. Often a lower score actually helps your overall score.

According to consumer rating stats, conversion rates begin to reduce as rankings rise above 4.7.

Source: Spiegel Research Center