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63.6% Of Consumers Visit Google To Check For Reviews Of A Business
Considering the last stat, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and third, leaving Facebook (23%) at the bottom of the list.
When it comes to trust, these online review statistics reveal the general appeal of a website can just go so far.
Source: Review Trackers
91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee
The 86% of businesses question the integrity of online reviews. However, they realize the massive impact user rankings have on their business. Unfavorable customer or staff member reviews can affect 90% of job seekers.
Source: Career Arc
A One Star Increase In Ranking Can Lead To A 5% To 9% Boost In Business Income
Businesses that treat consumers honorably typically succeed, review websites help ensure of that.
Source: Statuslabs
Reviews Are The Most Vital Part Of The Purchase Decision For Over 90% Of USA Customers
24% of US consumers consider reviews as 'exceptionally influential'.
To show the importance of online reviews and scores, did you understand that 81 percent of consumers will pay more for a product with reviews and those exact same consumers are likewise going to accept slower shipping times for such products.
Source: Turntonetworks
88% Of Executives View Reputation Risk As A Top Business Problem
Reputation management stats show a business's reputation does not affect just the consumers. Prospective employees also look at rankings and read reviews.
Source: Deloitte
30% Of Customers Feel Comfortable With A Business Which Responds To Online Reviews
Keeping in touch with your clients creates trust. Even something as basic as responding to their remarks and reviews can make them feel appreciated.
As you might expect, customers who feel this way are happy to spend more money with a business.
Source: Statuslabs
Fifty Percent Of All Millennial's "Constantly" Check Out Online Reviews For Businesses
Younger people know the worth of being informed. User-generated material has an unassailable impact on consumers.
If businesses think of the power of consumer reviews over millennials, they will recognize what they've been losing out on. Older individuals are various though, just 6% of people aged 55 or older read reviews.
Source: Brightlocal
Just 6 Percent Of Consumers Don't Trust Client Reviews At All
According to client review statistics, a tremendous 19 percent of consumers always trust online reviews and never ever a make a purchase without checking out reviews.
Source: Statista
71% Of Millennials Search Customer Reviews Of Professional Services
Over half of all people in need of a professional service rely on online reviews.
According to online reviews statistics, 59% used online reviews to choose a legal representative or a medical professional.
Young people (age 18-35) are a lot more inclined to hire a professional based on online reviews. Just 19% of millennials will think about hiring a legal representative without any.
Source: Thomson Reuters
49% Of Customers Consider The Number Of Online Reviews As A Necessary Consideration Of Their Buying Decision
Consumers value not just the quality or nature of the reviews, however they consider their quantity and recency also.
The share of consumers, who focus on the number of reviews is currently at 46%.
Source: Brightlocal
70% Of Consumers Prefer To Learn About A Business Via Reviews And Articles, Instead Of Advertisements
Advertisements are all well and good, but it deserves attempting a different approach also. Reviews are by far the very best way to find the truth about a service or product.
Source: Statuslabs