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53% Of Customers Expect Businesses To Answer Back Within A Week To Negative Reviews
Online review statistics reveal that 63% of client reviews go on without a reaction. That's regrettable, because those companies are losing customers that way.
Source: Review Trackers
Visitors Checking Out Reviews On A Mobile Phone Are 127% Most Likely To Buy Than Desktop Users
Mobile users prefer to get things done faster. For that reason, purchasing choices are made quickly.
Online reviews are undoubtedly convincing, yet marketers have not always come to value the power of them.
Source: Martech Zone
Reviews Are The Most Important Part Of The Purchase Decision For Over 90% Of American Clients
24% of US consumers consider reviews as 'incredibly influential'.
To illustrate the significance of online reviews and rankings, did you understand that 81% of consumers will pay more for a product with reviews and those exact same clients are also going to accept slower shipping times for such items.
Source: Turntonetworks
60 Percent Of Consumers Consult Blog And Social Network Reviews On Their Mobile Devices Before Shopping
In-store shopping is affected significantly by blogs and reviews on social media. With males being twice as likely to be affected than women.
Reviews and score statistics reveal individuals value the opinion of peers more than any other material.
Source: Collective Bias
86% Of Consumers Would Consider Writing A Review For A Business
Your clients are your most valuable resource, and it's not just because of the money they spend at your business. If you provide a great experience, they will be willing to share it.
Source: Brightlocal
61 Percent Of Local Businesses Have A Typical Rating Of 4 Or 5 Stars
Overall 2 out of 3 companies have excellent and great rankings. Just 5% of businesses have a ranking below 3 stars.
Source: Brightlocal
The Average Review Length Has Actually Become 65% Shorter Since 2010
Lately reviews are much shorter, simpler, and more straight to the point. The word count of a review in 2019 is proportionate to that of tweet on twitter.
Source: Review Trackers
52% Of Customers Trust A Product More If It Has Unfavorable Reviews As Well
We already discussed the positive and negative reviews and their result on customers. Nevertheless, all products have their faults, if all of a products reviews are positive, it raises warnings that maybe the reviews are phony. Consumers anticipate to see some unfavorable reviews.
Source: Capterra
89% Of Shoppers Like To Read Reviews Using Their Smart Devices
Be it through an app or a mobile browser, everyday people choose to read reviews on their smart phones.
Source: Statista
89% Of Customers Review A Businesses Replies To Reviews
Not only do most individuals read the review replies, 30% of them hold them in high regard. Almost 96% read the replies to their own reviews.
Source: Brightlocal
American Consumers Regard "Product Performance" To Be The Most Valuable Information In Product Reviews
When individuals read reviews, they concentrate on various aspects of the shopping experience. However according to online review stats, 60% of them are most interested in the product's performance.
Client satisfaction, product quality and quality with time are the next couple of considerations for more than 50% of USA clients.
Source: Statista
Unfavorable Reviews Can Boost Conversion By As Much As 85 Percent
It sounds insane, however negative reviews can be a positive factor for users to spend more time on your site. According to online review data, individuals spend more than 5 times as long on a site when they read negative reviews.
More than two thirds of users trust reviews more when there are a mix of negatives and positives. If there aren't any negative ones, a frustrating 95 percent suspect censorship or fabricated reviews.
Source: Reevoo
49 Percent Of Customers Consider The Number Of Online Reviews As An Essential Factor In Their Buying Decision
Consumers value not only the quality or nature of the reviews, however they consider their quantity and recency also.
The share of consumers, who pay attention to the number of reviews is currently at 46 percent.
Source: Brightlocal
More Than Half Of Individuals Aged 25 To 34 Posted Reviews
According to Statista, the younger generations are apparently the more opinionated ones.
Source: Statista
83% Of Clients Don't Rely On Advertising
The traditional channels to reach customers aren't as prominent as they utilized to be. Most users who no longer trust advertisements select to focus on customers' suggestions online.
Source: Statuslabs
A Lot Of Local Companies Have Approximately 39 Google Reviews
People like to share their experience after they have gone to a vendor. Online review trends show people prefer to comment if they had a favorable experience, rather than a negative or average one.
Source: Brightlocal