61% Of Local Businesses Have A Typical Score Of 4 To 5 Stars

Typically two-thirds of businesses have great and outstanding ratings. Just 5% of businesses have a rating below 3 stars.

Source: Brightlocal

83 Percent Of Customers Don't Rely On Advertising

The standard channels to reach clients aren't as prominent as they used to be. Most users who no longer trust ads choose to focus on customers' suggestions online.

Source: Statuslabs

67% Of Customers Suggest Reviews Are A "Extremely Crucial" Factor When Picking A Solution Provider

Reviews have a huge effect on their decision when clients have to pick a solution provider.

Source: DemandGenReport

90% Of Site Visitors Need Less Than 10 Reviews To Form An Opinion About A Business

You understand what individuals say about impressions, right?

Users get their first impression of your businesses through reviews. Normally through less than 10 of them.

If you don't have reviews on your website, consider asking your visitors to compose one.

Source: Martech Zone

95% Of Unsatisfied Clients Will Return To A Company If A Business Deals With Problems Quickly And Effectively

Clients do not anticipate you to be perfect. When things go wrong, they do expect you to fix things. If there is absolutely nothing else a business can do to deal with an issue, a simple coupon can say "We are sorry" in a more attractive way.

Source: SocialMediaToday

USA Buyers Consider "Product Performance" To Be The Most Valuable Info In Product Reviews

They focus on various elements of the shopping experience when individuals read reviews. But according to online review statistics, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality with time are the next couple of factors to consider for more than 50% of USA customers.

Source: Statista

When Purchasing Home Electronics, 88% Of Americans Declared That Product Reviews Were The Most Prominent Element

Stats reveal that reviews were more helpful than Television advertisements at 37%, social networks at 23% and display advertisements at 49%.

Source: Statista

91% Of Companies Believe The Business's Star Rating Can Determine Whether They Win Or Lose A Prospective Employee

The 86% of companies question the integrity of online reviews. Nevertheless, they realize the massive impact user scores have on their business. Undesirable customer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

64% Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30 percent of customers who read consumer reviews, agree that it increases their purchasing confidence.

Businesses utilize the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Business

The star rating is the first thing consumers see. Still, users pay attention to other aspects too, like the quantity, recency, length, and belief of reviews. Each of these alone affects more than a 3rd of USA consumers.

Source: Statista

If It Has Less Than A 4 Star Ranking, More Than Half Of Customers Will Not Use A Service

This stat is among lots of that highlight the significance of online rankings. Now that news of customer complete satisfaction travels this quick, keeping your customers delighted is more crucial than ever.

57% of customers have searched for companies with more than four stars in 2018, which is up from 48% in 2017.

11% looked just for services with a perfect five star ranking.

Source: Brightlocal

63.6 Percent Of Consumers Check Out Google To Read Reviews Of A Business

Thinking about the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come 2nd and third, leaving Facebook (23%) at the end.

These online review statistics show the basic appeal of a site can just go so far when it pertains to trust.

Source: Review Trackers

The Typical Review Word Count Has Actually Gotten 65% Shorter Since 2010

These days reviews are much shorter, easier, and more straight to the point. The length of a review in 2019 is similar to that of a tweet.

Source: Review Trackers

Reviews Are The Most Vital Part Of The Purchase Choice For Over 90% Of United States Consumers

24% of US consumers consider reviews as 'incredibly influential'.

To illustrate the significance of online reviews and ratings, did you understand that 81 percent of consumers will pay more for an item with reviews and those very same customers are also going to accept slower shipping times for such items.

Source: Turntonetworks

53% Of Consumers Expect Businesses To Answer Back Within A Week To Negative Reviews

Online review statistics reveal that 63% of customer reviews stay without a reaction. That's regrettable, because those companies are losing clients that way.

Source: Review Trackers