91 Percent Of Millennials Turn To Online Reviews As Much As Family And Friends

Online review stats place clients' reviews as the most reliable source of recommendations. Online reviews generally carry the exact same weight as guidance from family and friends.

Source: Brightlocal

71% Of Millennials Browse Consumer Reviews Of Expert Services

Majority of all individuals in need of an expert service rely on online reviews.

According to online reviews statistics, 59% used online reviews to pick a lawyer or a doctor.

Younger people (age 18-35) are much more inclined to employ an expert based upon online reviews. Just 19% of millennials will consider working with an attorney without any.

Source: Thomson Reuters

If It Has Unfavorable Reviews As Well, 52% Of Consumers Trust An Item More

We already discussed the negative and positive reviews and their impact on customers. However, all products have their faults, if all of a products reviews are positive, it raises red flags that possibly the reviews are fake. Consumers expect to see some unfavorable reviews.

Source: Capterra

A One Star Increase In Ranking Can Result In A 5% To 9% Increase In Business Income

Businesses that treat clients well generally prosper, review sites help make sure of that.

Source: Statuslabs

Reviews Are The Third Most Prominent Ranking Element For Google's Local 3 Pack

Review signals (amount, variety, and so on) represent 15.44% of Google's algorithm for local ranking.

Just Google My Business signals, like proximity and keywords represent 25.12%, and link signals at 16.53%, are more important than reviews as far as ranking aspects go for the local 3 pack.

Source: Moz

73% Of Customers Think Customer Reviews Are More Vital Than Star And Number Scores

Online review stats make it clear individuals aren't pleased with scores alone.

Customer reviews make the statistics appear more authentic which is what the prospective customers are trying to find. Practically a third of consumers say written reviews are the only function that makes them believe the sites' reviews are useful and appropriate.

Source: Fan and Fuel

64 Percent Of Americans Concur That User-generated Content (client Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who check out client reviews, concur that it increases their purchasing confidence.

Businesses utilize the reviews to enhance their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Google Accounts For 57.5 Percent Of All Reviews World Wide

As can be expected, Google is in the lead, followed by Facebook, TripAdvisor and others.

Here are the online reviews distribution rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

Many Best Selling Products Have A Typical Ranking Of 4.2 To 4.7

You can't make everyone delighted, which is why perfect 5 star ratings are suspicious. Someone always has a little bit of a gripe. That's why it is abnormal to get perfect 5 star rankings. In some cases a lower ranking in fact helps your overall score.

According to customer rating statistics, conversion rates start to decrease as rankings rise above 4.7.

Source: Spiegel Research Center

61% Of Local Businesses Have An Average Score Of 4 Or 5 Stars

Overall two thirds of businesses have good and awesome ratings. Just 5% of companies have a score below three stars.

Source: Brightlocal

Favorable Reviews Encourage 68 Percent Of Customers To Choose A Local Business

Given that the large majority of customers check out reviews, you'd want yours to be appealing to brand-new customers? Keep them short, positive and sweet.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

Reviews Shared On Twitter Can Help Improve Online Sales By 6.46 Percent

Online review statistics reveal that reviews shared on Twitter, do more to boost sales than those on any other social media platform.

Source: Yotpo

More Than Half Of Customers Won't Utilize A Company If It Has Less Than A 4 Star Ranking

This stat is among many that highlight the importance of online scores. Now that news of customer complete satisfaction travels this quick, keeping your clients pleased is more crucial than ever.

57 percent of customers have looked for companies with more than four stars in 2018, which is up from 48 percent in 2017.

11% looked just for organizations with a perfect five star ranking.

Source: Brightlocal

Half Of All Millennial's "Constantly" Check Out Online Reviews For Companies

More youthful individuals know the value of being informed. User-generated material has an indisputable effect on consumers.

If businesses think of the power of customer reviews over millennials, they will recognize what they've been missing out on. Older individuals are different though, just 6% of individuals aged 55 or older check out reviews.

Source: Brightlocal

88% Of Executives Regard Reputation Risk As A Leading Business Problem

Reputation management stats indicate a business's reputation doesn't impact just the customers. Prospective employees likewise take a look at rankings and read reviews.

Source: Deloitte

95% Of Travelers Read Online Reviews Prior To Scheduling Travel Services

Leisure and business tourists alike check out reviews to form an opinion. Business tourists check out an average of 5 reviews vs. 6-7 for leisure travelers.

Source: Trust You

If A Company Makes An Effort To Resolve Issues Rapidly And Efficiently, 95% Of Disappointed Customers Will Go Back To A Company

Consumers do not anticipate you to be perfect. When things go wrong, they do expect you to deal with things. If there is nothing else a company can do to solve a concern, a simple coupon can say "We're sorry" in a more attractive way.

Source: SocialMediaToday

Just 6 Percent Of Consumers Don't Rely On Client Reviews At All

According to consumer review statistics, a whopping 19 percent of customers constantly rely on online reviews and never a make a purchase without reading reviews first.

Source: Statista