A One Star Increase In Ranking Can Result In A 5% To 9% Increase In Business Income

Businesses that treat consumers well generally prosper, review sites help ensure of that.

Source: Statuslabs

91% Of Companies Think The Business's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of companies question the integrity of online reviews. Nevertheless, they recognize the enormous impact user scores have on their business. Undesirable consumer or employee reviews can influence 90% of job seekers.

Source: Career Arc

64% Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017

30 percent of consumers who check out client reviews, agree that it increases their buying confidence.

Organizations use the reviews to improve their products and services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

95 Percent Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services

Leisure and business tourists alike read reviews to form a viewpoint. Business travelers check out approximately 5 reviews vs. 6-7 for leisure tourists. 59% of all tourists report that they read reviews 'constantly' or 'really often'.

Source: Trust You

The Majority Of Individuals Aged 25 To 34 Submitted Reviews

According to Statista, the more youthful generations are surprisingly the more vocal ones.

Source: Statista

Due To The Fact That They Desire To Purchase A Product Or A Service And Want To Get The Truth About The Businesses Items And Services, 82% Of Customers Go To Review Websites.

Review websites are locations that people go to get the facts about a item, business or service . Users come due to the fact that they have already formed a purchase decision. The majority of them (89%) buy within a week of their visit. And 29% do so within 24 hours.

Source: RevLocal

73 Percent Of Customers Believe Customer Reviews Are More Important Than Star And Number Rankings

Online review data make it clear people aren't pleased with scores alone.

Customer reviews make the statistics appear more authentic which is what the prospective consumers are looking for. Almost a third of customers state written reviews are the only function that makes them believe the sites' reviews are appropriate and beneficial.

Source: Fan and Fuel

67% Of Customers Suggest Reviews Are A "Extremely Important" Factor When Selecting A Solution Provider

Reviews have a huge effect on their decision when customers have to choose a solution provider.

Source: DemandGenReport

52% Of Consumers Rely On A Product More If It Has Unfavorable Reviews Too

We already touched upon the negative and positive reviews and their result on customers. Nevertheless, all products have their faults, it raises red flags that possibly the reviews are phony if all of a products reviews are positive. People expect to see some unfavorable reviews.

Source: Capterra

83% Of All Younger Consumers Were Invited To Submit A Review Recently

Of those invited, 80% of consumers did post a review. Overall, companies have asked 66% of all consumers to post a review on their business.

Source: Brightlocal

A Lot Of Local Companies Have An Average Of 39 Google Reviews

Individuals like to share their experience after they've gone to a vendor. Online review trends show people prefer to comment if they had a favorable experience, instead of a mediocre or negative one.

Source: Brightlocal

53% Of Customers Anticipate Businesses To Respond Within A Week To Unfavorable Reviews

Online review statistics clarify that 63% of customer reviews remain without a reaction. That's too bad, because those businesses are losing customers that way.

Source: Review Trackers

If A Business Makes An Effort To Solve Issues Quickly And Effectively, 95% Of Unhappy Consumers Will Go Back To A Company

Clients don't expect you to be perfect. They do expect you to take care of things when they go wrong. If there is nothing else a business can do to fix an issue, a simple coupon can say "We're sorry" in a more enticing way.

Source: SocialMediaToday

Just 44 Percent Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56 percent of your competition that aren't taking advantage of their listing.

While business listings on the major review platforms are complimentary, a remarkably low number of businesses really make use of them.

Although we now understand why consumer reviews are so powerful, a lot of businesses obviously don't.

Source: LsaInsider

Online Reviews Affect 67.7% Of Consumer Buying Decisions

More than 2 thirds of buyers concur online reviews are either a "Fairly decisive", "Very decisive", or "Absolutely decisive" part of their decision making process.

Source: Moz

60% Of Consumers Refer To Blog And Social Network Reviews On Their Mobile Devices Before Shopping

In-store shopping is affected substantially by blogs and reviews on social media. With males being two times as likely to be affected than ladies.

Reviews and rating data reveal people value the viewpoint of peers more than any other content.

Source: Collective Bias

Negative Reviews Can Improve Conversion By As Much As 85%

It sounds insane, however negative reviews can be a positive factor for users to spend more time on your site. According to online review statistics, people devote more than five times as long on a website when they check out negative reviews.

When there are a mix of negatives and positives, more than two-thirds of users trust reviews more. If there aren't any negative ones, an overwhelming 95 percent suspect censorship or faked reviews.

Source: Reevoo

88% Of Americans Revealed That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices

Statistics reveal that reviews were more successful than TV advertisements at 37%, social media at 23% and display ads at 49%.

Source: Statista