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Just 6% Of Customers Do Not Rely On Client Reviews At All
According to client review data, a tremendous 19% of consumers constantly rely on online reviews and never a make a purchase without checking out reviews initially.
Source: Statista
Positive Reviews Motivate 68% Of Consumers To Use A Local Business
Considering that the huge majority of consumers check out reviews, you would want yours to be inviting to brand-new customers, right? Keep them short, sweet and positive.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
The Majority Of Local Companies Have An Average Of 39 Google Reviews
Individuals like to share their experience after they have gone to a supplier. Online review trends show people choose to comment if they had a favorable experience, rather than a unfavorable or average one.
Source: Brightlocal
71% Of Millennials Browse Customer Reviews Of Expert Services
Majority of all people in need of an expert service rely on online reviews.
According to online reviews statistics, 59% used online reviews to select a lawyer or a doctor.
Younger people (age 18-35) are a lot more likely to hire an expert based upon online reviews. Only 19% of millennials will think about working with an attorney without any.
Source: Thomson Reuters
United States Buyers View "Product Performance" To Be The Most Useful Info In Product Reviews
When people read reviews, they focus on various elements of the shopping experience. But according to online review stats, 60% of them are most thinking about the product's performance.
Customer satisfaction, product quality and quality in time are the next couple of considerations for more than 50% of US clients.
Source: Statista
91% Of Businesses Think The Business's Star Rating Can Determine Whether They Win Or Lose A Possible Team Member
The 86% of businesses doubt the integrity of online reviews. Nevertheless, they recognize the huge impact user scores have on their business. Unfavorable consumer or employee reviews can affect 90% of job seekers.
Source: Career Arc
30% Of Clients Feel Favorable To A Company Which Responds To Online Reviews
Keeping in touch with your clients builds their trust. Even something as basic as reacting to their comments and reviews can make them feel valued.
As you may anticipate, clients who feel this way are more willing to spend more cash with a company.
Source: Statuslabs
83% Of All Young Shoppers Were Invited To Leave A Review Recently
Of those invited, 80% of consumers did leave a review. Overall, companies have asked 66% of all consumers to post a review on their business.
Source: Brightlocal
77% Of Buyers Do Not Rely On Reviews That Are Older Than 3 Months
Clients don't care how good your service or product was in the past. Part of why online reviews matter is because they are relevant and fresh.
Consumers understand businesses lose their touch all the time, which is why the majority of them regard older reviews unimportant.
It is for this reason that companies need to be continuously asking for reviews.
Source: Statuslabs
Just 44% Of Local Companies Have Claimed Their Google My Business Listing
That's 56 percent of your competition that aren't making the most of their listing.
While business listings on the significant review platforms are complimentary, a surprisingly low number of companies really use them.
Although we now know why customer reviews are so effective, the majority of businesses apparently don't.
Source: LsaInsider
70 Percent Of Customers Choose To Find Out About A Business Through Posts And Reviews, Rather Than Ads
Ads are all well and good, but it's worth trying a different approach also. Reviews are by far the very best way to find the truth about a service or product.
Source: Statuslabs
89% Of Customers Read A Companies Reactions To Reviews
Not only do most clients read the review replies, 30% of them value them highly. Practically 96% read the feedback to their own reviews.
Source: Brightlocal