If They Were Asked, 77% Of Customers Would Most Likely Post A Review

More than a 35% would post a review to notify others about their customer encounter and 24% would certainly direct their review to the business itself.

Over a 26% would want to give a review to assist other individuals with their choice making process.

Source: Podium

30% Of Consumers Feel Comfortable With A Business Which Answers Online Reviews

Corresponding with your consumers builds their trust. Even something as basic as responding to their reviews and remarks can make them feel appreciated.

As you may expect, customers who feel this way are more willing to invest more money with a company.

Source: Statuslabs

Customers Checking Out Reviews On A Mobile Phone Are 127% More Likely To Purchase Than Desktop Users

Mobile users prefer to get things done faster. Buying choices are made quickly.

Online reviews are obviously convincing, yet online marketers haven't always come to appreciate the power of them.

Source: Martech Zone

91% Of Companies Think The Company's Star Rating Can Determine Whether They Win Or Lose A Potential Team Member

The 86% of companies question the integrity of online reviews. Nevertheless, they understand the huge effect user ratings have on their business. Unfavorable consumer or staff member reviews can influence 90% of job seekers.

Source: Career Arc

If It Has Less Than A 4 Star Score, More Than Half Of Consumers Will Not Utilize An Organisation

This stat is one of lots of that illustrate the significance of online rankings. Now that news of customer fulfillment travels this fast, keeping your clients pleased is more crucial than ever.

57% of customers have actually searched for business with more than 4 stars in 2018, which is up from 48% in 2017.

11% looked just for organizations with a best five star rating.

Source: Brightlocal

95% Of Travelers Check Out Online Reviews Prior To Scheduling Travel Related Services

Leisure and business travelers alike check out reviews to form a viewpoint. Business tourists check out an average of 5 reviews vs. 6-7 for leisure tourists. 59% of all travelers report that they read reviews 'always' or 'really frequently'.

Source: Trust You

USA Buyers Consider "Product Performance" To Be The Most Helpful Information In Product Reviews

They focus on various aspects of the shopping experience when individuals read reviews. But according to online review statistics, 60% of them are most thinking about the product's performance.

Customer satisfaction, product quality and quality over time are the next few considerations for more than 50% of American consumers.

Source: Statista

53% Of Americans Consider Item Reviews And Rankings As The Most Important Part Of Online Shopping.

Today's buyers are wary and want the best bang for their dollar. It's no wonder that they consider reading reviews as a big part of the purchasing decision.

Source: Statista

Software Application Reviews Influence Over 98% Of All Purchasers

18 percent of software buyers consider reviews to be an essential factor in the purchase procedure. Software reviews have no impact whatsoever on just 2% of customers. Two-thirds of them read more than 6 reviews to make up their mind and 14 percent of them read more than 20 reviews.

Source: Capterra

Unfavorable Reviews Can Boost Conversion By As Much As 85%

It sounds crazy, but negative reviews can be a positive driver for users to spend more time on your site. According to online review data, individuals devote more than five times as long on a site when they read negative reviews.

More than two-thirds of users trust reviews more when there are a mix of negatives and positives. An overwhelming 95 percent suspect censorship or faked reviews if there aren't any unfavorable ones.

Source: Reevoo

70 Percent Of Consumers Need To Read A Minimum Of Four Reviews Before They Can Rely On A Business

4 reviews may be too few. Most people check out many more reviews to get a better idea of how the business is actually doing. Do not depend upon that fact alone.

Source: Brightlocal

89% Of Consumers Choose To Read Reviews Using Their Mobile Devices

Be it via an app or a mobile internet browser, people today prefer to read reviews on their phones.

Source: Statista

Positive Reviews Motivate 68 Percent Of Customers To Choose A Local Business

Since the huge bulk of customers check out reviews, you would want yours to be appealing to brand-new clients? Keep them short, sweet and positive.

"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa

Source: Brightlocal

88% Of Executives View Reputation Risk As A Top Business Issue

Reputation management statistics show a company's reputation does not impact just the customers. Prospective team members likewise take a look at scores and take a look at reviews.

Source: Deloitte

15% Of Customers Don't Trust Businesses Without Any Online Reviews

No trust implies no interactions. 15 percent of possible customers will not even think about working with a company they can't discover opinions about.

Source: Statuslabs