53% Of Customers Expect Businesses To Reply Within A Week To Negative Reviews

Online review statistics prove that 63% of customer reviews go on without a response. That's too bad, because those businesses are losing clients that way.

Source: Review Trackers

64% Of Americans Concur That User-generated Content (consumer Reviews) Improved Their Shopping Experience In 2017

30 percent of consumers who read consumer reviews, agree that it increases their purchasing confidence.

Organizations utilize the reviews to enhance their products or services.

"We all need people who will give us feedback. That's how we improve." -Bill Gates

Source: Statista

Google Accounts For 57.5% Of All Reviews Across The Globe

Google is the clear winner as far as circulation goes, however they are not the only ones in the game.

Here are the online reviews distribution rankings:

Google at 57.5%, Facebook with 19%, TripAdvisor at 8.4%, Yelp at 6.6% and Others with 8.6%.

Source: Review Trackers

Customer Reviews On Items Are Relied On Practically 12 Times More Than The Makers' Descriptions

Word-of-mouth reviews are miles ahead of the manufacturers' description. People trust other individuals viewpoints before they ever trust what the maker states. The reason, makers' descriptions are essentially ads.

Source: Martech Zone

Over Half Of People Aged 25-34 Posted Reviews

According to Statista, the younger generations are evidently the more opinionated ones.

Source: Statista

Only 44 Percent Of Local Businesses Have Actually Accepted Their Google My Business Listing

That's 56% of your competition that aren't taking advantage of their listing.

While business listings on the major review platforms are free, a remarkably low number of businesses in fact make use of them.

Although we now understand why customer reviews are so effective, most businesses apparently do not.

Source: LsaInsider

86% Of Consumers Would Consider Composing A Review For A Business

Your clients are your most valuable resource, and it's not only because of the cash they spend at your business. If you give them a great experience, they will want to share it.

Source: Brightlocal

63.6 Percent Of Consumers Check Out Google To Check For Reviews Of A Business

Considering the last statistic, it comes as a surprise that Yelp (45%) and TripAdvisor (30%) come second and 3rd, leaving Facebook (23%) at the end.

When it comes to trust, these online review statistics show the basic popularity of a website can only go so far.

Source: Review Trackers

Due To The Fact That They Want To Acquire A Product Or A Service And Desire To Get The Truth About The Businesses Items And Services, 82% Of Customers Check Out Review Websites.

Review websites are places that customers go to get the facts about a product, service or business . Users come due to the fact that they have actually currently formed a purchase decision. The majority of them (89%) purchase within a week of their visit. And 29 percent do so in 24 hours.

Source: RevLocal

A One Star Boost In Rating Can Result In A 5% To 9% Boost In Business Income

Businesses that treat consumers honorably typically succeed, review websites help make certain of that.

Source: Statuslabs

73% Of Customers Believe Consumer Reviews Are More Crucial Than Star And Number Rankings

Online review statistics make it clear individuals aren't pleased with ratings alone.

Client reviews make the statistics appear more genuine which is what the potential consumers are looking for. Practically a 3rd of customers state composed reviews are the only feature that makes them think the sites' reviews are helpful and appropriate.

Source: Fan and Fuel

71% Of Millennials Search Customer Reviews Of Professional Services

More than half of all individuals in need of an expert service turn to online reviews.

According to online reviews statistics, 59% used online reviews to choose a legal representative or a doctor.

Younger people (age 18-35) are a lot more inclined to employ an expert based upon online reviews. Only 19% of millennials will consider working with a lawyer without any.

Source: Thomson Reuters

US Shoppers Regard "Product Performance" To Be The Most Helpful Info In Product Reviews

They focus on various elements of the shopping experience when people check out reviews. But according to online review stats, 60% of them are most interested in the product's performance.

Customer satisfaction, product quality and quality in time are the next few factors to consider for more than 50% of USA clients.

Source: Statista

60% Of Customers Refer To Blog And Social Media Network Reviews On Their Mobile Devices Prior To Shopping

In-store shopping is affected significantly by blogs and reviews on social media. With men being twice as likely to be influenced than ladies.

Reviews and ranking stats show people value the opinion of peers more than any other material.

Source: Collective Bias