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More Than Four Negative Reviews About A Business Or Product May Decrease Sales By 70%
One negative review is enough for 35 percent of a website's visitors to decide not to buy. Three negative reviews can cost a business 59 percent fewer sales.
Naturally, they can be compensated by the large variety of positive reviews you get.
"It takes many good deeds to build a good reputation, and only one bad one to lose it." -Benjamin Franklin
Source: Martech Zone
If A Company Makes An Effort To Resolve Problems Quickly And Effectively, 95% Of Disappointed Consumers Will Return To A Company
Clients don't anticipate you to be perfect. When things go wrong, they do anticipate you to fix things. If there's absolutely nothing else a business can do to resolve a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
If It Has Less Than A 4 Star Rating, More Than Half Of Consumers Will Not Use A Service
This stat is among many that illustrate the importance of online rankings. Now that news of client satisfaction travels this quick, keeping your clients pleased is more crucial than ever.
57% of customers have searched for business with more than four stars in 2018, which is up from 48% in 2017.
11% looked just for services with a perfect five star ranking.
Source: Brightlocal
Online Product Reviews About A Product Can Raise Its Conversion Rate By A Whopping 270 Percent
User review stats show the purchase probability for a product with five reviews is 270 percent higher than the exact same product without reviews.
Source: Spiegel Research Center
67% Of Consumers Report Reviews Are A "Extremely Important" Factor When Picking A Service Provider
Reviews have a massive impact on their decision when customers have to pick a service provider.
Source: DemandGenReport
86 Percent Of Consumers Would Consider Writing A Review For A Business
Your clients are your most valuable resource, and it's not just because of the cash they spend at your business. If you give them an excellent experience, they will be willing to share it.
Source: Brightlocal
Customers Might Spend 31% More With A Business That Has Excellent Reviews
Take note of this statistic. The better other users describe your product or service, the more money you can charge and consumer review stats show us exactly just how much more.
Source: Martech Zone
70% Of Consumers Choose To Learn About A Business Via Posts And Reviews, Rather Than Advertisements
Advertisements are all well and good, but it's worth trying a different approach also. Reviews are by far the very best way to find the truth about a product or service.
Source: Statuslabs
Software Application Reviews Influence Over 98 Percent Of All Purchasers
18 percent of software application buyers consider reviews to be an important factor in the purchase procedure. Software reviews have no impact whatsoever on just 2% of customers. Two-thirds of them read more than six reviews to decide and 14 percent of them read more than 20 reviews.
Source: Capterra
Only 6% Of Consumers Don't Rely On Customer Reviews At All
According to consumer review statistics, a whopping 19% of customers constantly trust online reviews and never ever a make a purchase without checking out reviews initially.
Source: Statista
Positive Reviews Motivate 68 Percent Of Consumers To Choose A Local Business
Considering that the huge bulk of consumers check out reviews, you would want yours to be appealing to brand-new customers? Keep them short, positive and sweet.
"Kind words can be short and easy to speak, but their echos are truly endless." -Mother Teresa
Source: Brightlocal
64 Percent Of Americans Concur That User-generated Content (client Reviews) Enhanced Their Shopping Experience In 2017
30 percent of customers who check out customer reviews, agree that it increases their buying confidence.
Businesses utilize the reviews to enhance their products or services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
53 Percent Of Americans Consider Product Reviews And Scores As The Most Essential Part Of The Online Shopping Experience In 2018.
Today's shoppers are smart and desire the best bang for their buck. It's no wonder that they consider checking out reviews as a big part of the buying decision.
Source: Statista