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91 Percent Of Millennials Rely On Online Reviews As Much As Family And Friends
Online review statistics place clients' reviews as the most trustworthy source of recommendations. Online reviews usually carry the very same weight as recommendations from loved ones.
Source: Brightlocal
86% Of Consumers Would Consider Composing A Review For A Business
Your customers are your most important resource, and it's not only because of the money they spend at your business. If you provide a good experience, they will want to share it.
Source: Brightlocal
77% Of Customers Do Not Rely On Reviews That Are Older Than Three Months
Consumers don't care how great your product or service was in the past. Part of why online reviews matter is because they are fresh and relevant.
Consumers understand businesses lose their touch all the time, which is why most of them regard older reviews unimportant.
It is for this reason that companies need to be continuously asking for reviews.
Source: Statuslabs
American Buyers View "Product Performance" To Be The Most Valuable Information In Product Reviews
When people read reviews, they focus on various aspects of the shopping experience. However according to online review statistics, 60% of them are most interested in the item's performance.
Client satisfaction, product quality and quality over time are the next few factors to consider for more than 50% of American consumers.
Source: Statista
95% Of Unhappy Customers Will Return To A Business If A Business Manages To Solve Issues Quickly And Efficiently
Consumers do not expect you to be perfect. When things go wrong, they do anticipate you to remedy things. If there is absolutely nothing else a company can do to resolve a problem, a simple coupon can say "We are sorry" in a more appealing way.
Source: SocialMediaToday
64% Of Americans Agree That User-generated Content (customer Reviews) Improved Their Shopping Experience In 2017
30 percent of consumers who check out client reviews, concur that it increases their buying confidence.
Companies use the reviews to enhance their products and services.
"We all need people who will give us feedback. That's how we improve." -Bill Gates
Source: Statista
Software Reviews Impact Over 98% Of All Purchasers
18 percent of software application buyers consider reviews to be an important factor in the purchase process. Software application reviews have no impact whatsoever on just 2% of customers. Two thirds of them read more than 6 reviews to make up their mind and 14% of them read more than 20 reviews.
Source: Capterra
88% Of Americans Stated That Product Reviews Were The Most Prominent Factor When Purchasing Home Electronic Devices
Statistics reveal that reviews were more successful than TV advertisements at 37%, social media at 23% and display advertisements at 49%.
Source: Statista
Reviews Published On Twitter Can Increase Revenues By 6.46 Percent
Online review stats show that reviews shared on Twitter, do more to grow sales than those on any other social media platform.
Source: Yotpo
54% Of Americans Pay The Most Attention To The Average Star Rating Of A Local Business
The star rating is the first thing consumers see. Still, users take note of other elements too, like the amount, recency, length, and belief of reviews. Each of these alone influences more than a 3rd of United States customers.
Source: Statista
30% Of Clients Feel Comfortable With A Business Which Reacts To Online Reviews
Staying connected with your consumers creates trust. Even something easy like reacting to their reviews and remarks can make them feel appreciated.
As you may expect, customers who feel this way are ready to invest more cash with a business.
Source: Statuslabs